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Technical Assistance
If you need assistance installing or troubleshooting, please call your Distributor or the nearest
Hand Held Products technical support office:
North America/Canada
Telephone: (800) 782-4263
Fax number: (315) 554-6705
E-mail: natechsupport@handheld.com
Latin America
Telephone: (803) 835-8000
Telephone: (800) 782-4263
E-mail: latechsupport@handheld.com
Brazil
Telephone: +55 (21) 2178-0500
Fax: +55 (21) 2178-0505
E-mail: brsuporte@handheld.com
Mexico
Telephone: (803) 835-8000
E-mail: latechsupport@handheld.com
Europe, Middle East, and Africa
Telephone: +31 (0) 40 7999 393
Fax: +31 (0) 40 2425 672
E-mail: eurosupport@handheld.com
Asia Pacific
Telephone - Hong Kong: +852-3188-3485 or
2511-3050
Telephone - China: +86 21 6361 3818
E-mail: aptechsupport@handheld.com
Japan
Telephone: +813 5770-6312
E-mail: aptechsupport@handheld.com
Malaysia
Telephone: +603-6201-7020
E-mail: aptechsupport@handheld.com
Online Technical Assistance
You can also access technical assistance online at www.handheld.com.
Product Service and Repair
Hand Held Products provides service for all its products through service centers throughout the
world. To obtain warranty or non-warranty service, return the unit to Hand Held Products
(postage paid) with a copy of the dated purchase record attached. Contact the appropriate
location below to obtain a Return Material Authorization number (RMA #) before returning the
product.