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29878
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Digital Answerer
User's Guide
IMPORTANT INFORMATION
NOTICE: The Industry Canada label identifies certified equipment.
This certification means that the equipment meets certain telecom-
munications network protective, operational and safety require-
ments. The Industry Canada does not guarantee the equipment will
operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is
permissible to be connected to the facilities of the local telecommu-
nications company. The equipment must also be installed using an
acceptable method of connection. The customer should be aware
that compliance with the above conditions may not prevent degrada-
tion of service in some situations.
Repairs to certified equipment should be made by an authorized
Canadian maintenance facility designated by the supplier. Any
repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications com-
pany cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical
ground connections of the power utility, telephone lines and internal
metallic water pipe systems, if present, are connected together. This
precaution may be particularly important in rural areas.
CAUTION: Users should not attempt to make such connections
themselves, but should contact the appropriate electric inspection
authority, or electrician, as appropriate.
NOTES: This equipment may not be used on coin service provided
by the telephone company.
Party lines are subject to telephone company tariffs and, therefore,
you may not be able to use your own telephone equipment if you are
on a party line. Check with your local telephone company.
INTERFERENCE INFORMATION
If this equipment does cause interference to radio or television
reception (which you can determine by turning the equipment off
and on), try to correct the interference by one or more of the follow-
ing measures.
• Reorient the receiving antenna (that is, the antenna for radio or
television that is “receiving” the interference.)
• Change the position of the computer with respect to the radio or
television equipment that is receiving interference.
• Move the Telephone Answering System away from the equipment
that is receiving interference.
• Plug the Telephone Answering System into a different wall outlet
so that the Telephone Answering System and the equipment
receiving interference are on different branch circuits.
If these measures do not eliminate the interference, please consult
your dealer or an experienced radio/television technician for addi-
tional suggestions.
INTRODUCTION
Your Digital Answerer is designed to give you flexibility in use
and high quality performance. To get the most from your new
answerer, we suggest that you take a few minutes right now to
read through this instruction manual.
CAUTION: When using telephone equipment, there are
basic safety instructions that should always be followed.
Refer to the IMPORTANT SAFETY INSTRUCTIONS
provided with this product and save them for future
reference.
BEFORE YOU BEGIN
PARTS CHECKLIST
Make sure your package includes the following items:
MODULAR JACK REQUIREMENTS
You need an RJ11 (CA11A) type modular jack, which
is the most common type of phone jack and might
look like the one pictured here. If you don’t have a
modular jack, call your local phone company to find
out how to get one installed.
INSTALLING THE BATTERY
In the event of a power loss, a 9-volt alkaline battery (not
included) enables the answerer to retain messages stored in
memory. To install the battery:
1. Remove the battery compartment door on the bottom of the
unit by loosening the screw with a Phillips screwdriver. Lift
the door.
2. Connect a fresh 9-volt alkaline battery (not included). The
large and small contacts on the battery clip and the battery
will interlock. Once connected, place the battery inside the
battery compartment.
3. Replace the battery compartment door and tighten the
screw.
NOTE: If the battery is low or not installed, the unit announces
“Low Battery ” at the end of your messages.
INSTALLATION
CAUTION:
• Unplug phone cord from wall before installing or
changing batteries.
• Never install telephone wiring during a lightning
storm.
• Never touch uninsulated telephone wires or terminals,
unless the telephone line has been disconnected at the
network interface.
• Use caution when installing or modifying telephone
lines.
1. Plug the telephone line cord into a modular wall jack.
2. Connect the telephone line cord from your telephone into
the jack on the back of the answerer marked PHONE. (You
don’t have to connect your telephone in order for the
answerer to record incoming messages.)
3. Connect the small end of the power supply into the POWER
9V AC jack on the back of the answerer. Plug the other end
into an AC power outlet. The unit plays a long beep and
announces “please wait.” After the pause, the unit beeps
again and is ready for setup or to answer calls with the
default greeting and settings.
CAUTION: Only use the ATLINKS USA, Inc. 5-2515
power supply that was packed with this unit. Using
other power supplies may damage the unit.
IMPORTANT INSTRUCTIONS FOR MOVING THE
ANSWERER:
To move the answerer to a different location in the house,
follow these instructions:
1. Disconnect the phone line or any phones you may have
connected to the unit.
2. Install a battery, if you have not already done so. This will
ensure that your messages are not lost. See “Installing the
Battery.”
3. Go to the electrical outlet and unplug the power supply.
4. Move the unit and phone line to the desired location.
5. Plug in the power supply into an electrical outlet.
6. The MESSAGES indicator will flash after new messages are
received.
7. Connect all necessary phone lines.
SETUP
RECORDING THE GREETING
Before using your new answerer, you should record a greeting
(the announcement callers hear when your answering system
answers a call). If you don't record a greeting, callers hear a
default greeting which says, "Record message after tone."
When recording the greeting you should be about 6 inches
from the unit. Eliminate as much background noise as
possible.
1. Prepare your greeting.
Sample Greeting: Hi, this is (use your name here). I can’t
answer the phone right now, so please leave your name,
number, and a brief message after the tone, and I’ll get back
to you. Thanks.
2. Hold down the GREETING button. After the tone, you have
30 seconds to record your greeting.
3. Release the GREETING button when you finish. The greeting
will playback automatically.
NOTE: Your recording time should not be less than 2 seconds.
Otherwise the unit will return to the default greeting.
CHANGING THE SETTINGS
This function allows you to change the Time/Day, Rings to
Answer, and Security Code settings.
SETTING THE TIME/DAY
This setting allows you to set the current day and time for the
Time/Day stamp attached to each message.
DAY
1. Press and hold the STOP/SET button for two seconds, then
release. The unit announces, “Time (the current time setting) To
set day, press next...press set to continue.”
2. To change the day, press and release the NEXT or PREVIOUS
button until the desired setting is announced.
3. To store the day, press and release the STOP/SET button. The
unit confirms the setting and enters the Hour menu.
HOUR
1. The unit announces, “ (the current hour setting) To set hour, press
next...press set to continue.”
2. To change the hour, press and release the NEXT or
PREVIOUS button until the desired setting is announced.
3. To store the hours, press and release the STOP/SET button.
The unit confirms the setting and enters the Minute menu.
MINUTES
1. The unit announces, “ (the current minutes setting) To set minutes,
press next...press set to continue.”
2. To change the minutes, press and release the NEXT or
PREVIOUS button until the desired setting is announced.
3. To store the minutes, press and release the STOP/SET
button. The unit confirms the setting and enters the Rings to
Answer menu.
SETTING THE RINGS TO ANSWER
This setting allows you to select the number of rings before
the unit answers a call.
1. The unit announces, “Rings to Answer ( the current rings to
answer setting ) To set rings, press next...press set to continue.”
2. To change the rings to answer, press and release the NEXT
or PREVIOUS button until the desired setting is announced.
3. To store the Rings to Answer setting, press and release the
STOP/SET button. The unit confirms the setting and enters
security code menu.
TOLL SAVER
Toll Saver can save you the cost of making a call when you
access your messages from another phone:
• If you have new messages, the unit answers after the 2nd
ring.
• If you have no new messages, the unit answers after the 5th
ring.
You can hang up after the 3rd ring and save the pay telephone
or long distance charge.
SETTING THE SECURITY CODE
This setting allows you to change the factory default security
code used to access your answerer from a remote location.
The default code is 123.
1. The unit announces, “Security code (the current security code) To
set security code, press next...press set to continue.”
2. To change the first security code number, press and release
the NEXT or PREVIOUS buttons until the desired setting is
announced. The unit announces all three numbers, but only
the first number will change.
3. To store the first number, press and release the STOP/SET
button. A short tone will be heard.
4. To change the second and third numbers, repeat steps 2 and
3. After the third number is stored, the unit announces all
the stored settings.
REVIEWING THE SETTINGS
This function allows you to review the current time, rings to
answer, and security code.
• Press and release the STOP/SET button to start the review.
The unit announces the current settings.
ADJUSTING THE VOLUME
Use the VOLUME + and - buttons to increase or decrease the
volume. The unit beeps when it is not announcing a setting or
playing a message.
MESSAGES INDICATOR
The MESSAGES indicator lets you know the status of your
unit.
STATUS EXPLANATION/SOLUTION
Message Indicator flashes continuously New messages have been
received; press PLAY/MEMO to
hear your messages.
Message Indicator flashes rapidly. Memory is full. Erase some
messages
Message Indicator is lit and not flashing. No action required, unit is ready to
receive calls.
Message Indicator is off. Press ON/OFF/ERASE button to
turn on.
NOTE:
1. An old message is one that has been listened to completely, not
including the time/day stamp. A new message is one that HAS
NOT been listened to completely.
2. When the answer is off, it answers calls after 10 rings but
doesn’t play the greeting. The answer doesn’t take messages
when it is off.
PLAYING MESSAGES
When the message indicator flashes continuously you have
received new messages.
• To playback messages, press and release the PLAY/MEMO
button.
• To stop playback, press and release the STOP/SET button.
• To restart the message, press and release the PREVIOUS
button.
• To go back to the beginning of a previous message, press
and release the PREVIOUS button twice within one second.
• To skip to the beginning of the next message, press and
release the NEXT button.
• To erase a message while it is playing, press and release the
ERASE button. The answerer announces, “Message Erased” to
confirm the message has been erased.
ERASING ALL MESSAGES
When the answerer isn’t playing or recording messages, press
and hold the ERASE button until you hear the “Messages Erased”
announcement. If you do not have any messages, the unit will
announce, “Zero Message.”
NOTE: New messages must be heard from beginning to end,
including the time/day stamp, before they can be erased.
LEAVING A MEMO
Press and hold the MEMO button. Record your message after
the announcement and the beep are heard. Release the MEMO
button when you're finished talking. The unit treats the memo
as a message, and the MESSAGES indicator will flash.
NOTE: The maximum digital recording time for MEMO is 60
seconds.
SCREENING CALLS (AUTO DISCONNECT FEATURE)
You can screen incoming calls by listening as the caller leaves
a message. If you want to talk to that caller, pick up any
extension phone.
REMOTE ACCESS
You can access your answerer from any touch-tone phone by
entering your 3-digit security code (the default security code is
123, but you can change it.) Be aware that remote functions do
not work with rotary or push-button, pulse-dialing phones. You
can cut out the wallet-size remote card on page 29 so you will
have the touch-tone commands when you're picking up
messages from another location.
Answerer AC power supply
STO
P/S
ET
GREETIN
G
V
O
L
U
M
E
MESSAGE
PREVIOUS
N
E
X
T
PLAY
MEMO
O
N
/
O
F
F
E
R
A
S
E
MIC
-
-
+
+
Battery compartment door
Battery
Battery
clip
STO
P
/SET
G
REETING
VOLUME
MESSAGE
P
R
E
V
IO
U
S
N
EX
T
PLAY
MEMO
ON
/O
FF
ERAS
E
MIC
STOP/SET
button
NEXT
button
PREVIOUS
button
GREETING
button
MIC
VOLUME
buttons
PLAY/MEMO
button
MESSAGE
indicator
ON/OFF/
ERASE
button
To access your answerer:
1. Call your telephone number.
2. After you hear the beep that follows the greeting, enter your
3-digit security code. To bypass the greeting, you can enter
your 3-digit security code any time while the greeting is
playing.
3. The unit plays the remote menu after the correct security
code has been entered. Menu selections can be made while
the menu is playing.
NOTE: The unit answers on the 10th ring if the unit is turned off
or the memory is full. To access the answerer, enter the 3-digit
security code after the beeps. If memory is full, playback your
messages and erase some of them to restore memory. If the
answerer is off, press 2 to turn it on.
NOTE: After the unit plays the remote menu, it will wait 10
seconds for a command. If a command is not entered, the unit
disconnects.
TROUBLESHOOTING TIPS
DOESN’T ANSWER, OR ANSWERS ON 10TH RING
• Make sure answerer is turned on.
• Memory is full, erase some messages.
• Check AC power and phone line connections.
INCOMING MESSAGES ARE INCOMPLETE
• Was an extension phone picked up?
• The caller left a message that is longer than 60 seconds.
• Memory is full.
• You accidentally pressed the STOP/SET button when you
were playing back your messages.
WON’T RESPOND TO REMOTE COMMANDS
• You must use touch-tone phone.
• You must enter the correct security code.
• Did the unit hang up? If you take no action for a period of
time, it automatically hangs up.
ANSWERER DOESN'T WORK
• Unplug power cord from the electrical outlet and plug it back
in to reset the answerer. If that doesn’t work, unplug the
power cord from the back of the unit and plug it back in. This
is a complete reset.
CAN'T HEAR MESSAGES
• Adjust the volume control.
UNIT ANNOUNCES “LOW BATTERY”
• Install a new 9-volt alkaline battery.
CAN'T RESTART THE MESSAGE
• You must play messages for at least 5 seconds before
pressing the REVIEW button.
MESSAGES INDICATOR FLASHES RAPIDLY
• Memory is full. Erase some messages.
BATTERY GOOD BUT MESSAGES WERE LOST
• Was the AC power supply unplugged from the back of unit?
GREETING CONTINUES TO PLAY EVEN AFTER AN EXTENSION PHONE IS
PICKED
UP
• This is normal operation. Auto disconnect is delayed for 2
seconds after the unit answers a call. If you are near the
unit, press the STOP/SET button to stop the greeting.
GENERAL PRODUCT CARE
To keep your answerer working and looking good, follow these
guidelines:
• Avoid putting it near heating appliances and devices that
generate electrical noise (for example, motors or fluorescent
lamps).
• DO NOT expose to direct sunlight or moisture.
• Avoid dropping answerer and/or other rough treatment.
• Clean with a soft cloth.
• Never use a strong cleaning agent or abrasive powder
because this will damage the finish.
• Retain the original packaging in case you need to ship it at a
later date.
TELEPHONE NETWORK INFORMATION
Should your equipment cause trouble on your line which may harm
the telephone network, the telephone company, where practicable,
may notify you that temporary discontinuance of service may be
required. Where prior notice is not practicable and the circumstances
warrant such action, the telephone company may temporarily
discontinue service immediately.
The telephone company may make changes in its communications
facilities, equipment, operations or procedures where such action is
required in the operation of its business. If these changes are
expected to affect the use or performance of your telephone
equipment, the telephone company will likely give you adequate
notice to allow you to maintain uninterrupted service.
Notice must be given to the telephone company upon termination of
your telephone from your line.
REN NUMBER
On the bottom of this equipment is a label indicating, among other
information, the FCC Registration number and Ringer Equivalence
Number (REN) for the equipment. You must, upon request, provide
this information to your telephone company.
The REN is useful in determining the number of devices you may connect to
your telephone line and still have all of these devices ring when your
telephone number is called. In most (but not all) areas, the sum of the RENs
of all devices connected to one line should not exceed 5. To be certain of the
number of devices you may connect to your line as determined by the REN,
you should contact your local telephone company.
SERVICE
ATLINKS Communications Canada, Inc., warrants to the purchaser or
gift recipient that if any manufacturing defect becomes apparent in
this product within 1 year from the original date of purchase, it will
be replaced free of charge, including return transportation.
This warranty does not include damage to the product resulting from
accidents, misuse or leaking batteries.
Should your product not perform properly during the warranty
period, either:
1. Return it to the selling dealer with proof of purchase for replacement,
OR
2. Remove the batteries (where applicable), and pack product
complete with accessories in the original carton (or equivalent).
— Mail prepaid (with proof of purchase) and insured to:
ATLINKS Communications Canada, Inc.
c/o Thomson multimedia Ltd.
6200 Edwards Boulevard
Mississauga, Ontario
Canada L5T 2V7
The provisions of this written warranty are in addition to and not a
modification of or subtraction from the statutory warranties and
other rights and remedies contained in any applicable legislation,
and to the extent that any such provisions purport to disclaim,
exclude or limit any such statutory warranties and other rights and
remedies, such provisions shall be deemed to be amended to the
extent necessary to comply therewith.
If you are unable to find a qualified servicer for out of warranty
service, you may write to:
ATLINKS Communications Canada, Inc.
c/o Thomson multimedia Ltd.
P.O. Box 0944
Indianapolis, Indiana, U.S.A., 46206-0944
Attach your sales receipt to this booklet for future reference. This
information is required if service is needed during the warranty
period.
PURCHASE DATE _________NAME OF STORE_______________________
Time
Hour 12 a.m. - 11 p.m.
Minute 0 - 59
Day Sunday - Monday
Rings 2, 4, toll saver
to Answer
Security 0 - 9, 0 - 9, 0 - 9
Code
Range of Settings
Default Settings
Time 12 a.m. Sunday
Rings to Answer 4
Security Code 123
Cut out this remote access card
so that you can take it with you
to help you use the remote
features.
To :
Press:
Play messages ......................... 1
Repeat current message ......... 7
(press two times to play previous
message)
Skip to next message ........... 9
(during message playback)
Erase message ...................... 0
(during message playback)
Turn on answerer ..................... 2
Turn off answerer..................... 3
Leave a memo .......................... 4
(press 6 again when finished)
Record greeting ....................... 5
(press 6 again when finished)
Stop playback ........................... 6
(during message playback)
To set security code ................. 7
Play greeting ............................ 8
Erase message ......................... 0
Write your 3-digit security code
here.
Digital Answerer
29878
1. Dial phone number of the
answerer.
2. Enter 3-digit security code
during greeting or after
the beep.
3. Enter touch-tone
command.
4. Hang up.
FOLD
INDUSTRY CANADA NUMBER IS LOCATED ON THE CABINET
BOTTOM
REN NUMBER IS LOCATED ON THE CABINET BOTTOM
Model 29878
15638690
(Rev. 0 E/F)
01-02
Printed in China
ATLINKS Communications Canada Inc.
(An Alcatel /Thomson Multimedia Joint Venture)
© 2001 ATLINKS Communications Canada, Inc.
Trademark(s) ® Registered
Marque(s) ® déposée(s)