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The Number For Memory Location
Long distance access number 7
Authorization code 8
Frequently called long distance number 9
1. Make sure the phone is ON (in talk mode).
2. Press the MEM button and then press 7.
3. When you hear the access tone, press the MEM button and then press 8.
4. At the next access tone, press the MEM button and then 9.
TIP: Wait for the access tones before pressing the next Memory
button, or your call may not go through.
Answering System Operation
This section discusses the buttons and features on the answering system.
Messages Indicator
The messages indicator shows you how many messages you have received, and the
indicator blinks when new messages are received. The ANS ON/OFF button must be ON
in order for the messages indicator to work.
Screening Calls from the Base
1. Wait for the caller to begin leaving a message (to determine who is calling).
2. To speak to the caller, pick up the handset, and press the, TALK/END/CALL BACK button.
The answering system automatically stops recording when you activate the handset or
pick up an extension phone.
TIP: Make sure the volume on the base is set loud enough to hear
your incoming calls.
Message Playback
The messages indicator on the base lets you know when you have messages. To play
messages, press PLAY/STOP.
While a message is playing, you may do the following:
• Press PLAY/STOP to stop the message playback.
• Press and release REVIEW to restart the current message; continue pressing and
releasing REVIEW to review previous messages.
• Press and release SKIP to go to the next message.
Memory Full
When the answering system memory is full, the system answers after 10 rings. You
should erase some messages so the answering system may record new messages.
Erasing Messages
You may erase messages three ways: one message at a time from the base; all
messages from the base; or one message at a time from the handset or a phone in
another location.
1. To erase one message at a time from the base:
• Press PLAY/STOP. The message plays.
• Press and release the DELETE button.
2. To erase all reviewed messages from the base:
• Press and hold the DELETE button until the unit beeps.
3. To erase a message from the handset:
• Press FORMAT/ANSWERER button to enter into the handset remote
access operation.
• Press PLAY/STOP on the handset (the 2 button). The message plays.
• Press ERASE (the 0 button) to erase the message during message playback.
NOTE: Erased messages cannot be restored.
Leaving a Memo
Use the memo feature to leave a message.
1. Press and hold the MEMO button on the base. You must hold the button until you
finish recording the memo.
2. Begin speaking after you hear the beep.
3. Release the MEMO button when finished.
NOTE: Depending on (a) how the incoming caller’s phone number is
formatted when it is received, and (b) whether or not you previously
pre-programmed your local area code into the set up menu, you
may need to adjust the format of the incoming caller’s stored phone
number before making the call, press the FORMAT/PROG button to
adjust the number, and try again.
Available formats include:
Number of digits Explanation Example
Eleven digits long distance code 1 1-317-888-8888
+3-digit area code
+7-digit telephone number.
Ten digits 3-digit area code + 317-888-8888
7-digit telephone number.
Seven digits 7-digit telephone number. 888-8888
Storing CID Records in Internal Memory
You may also store CID information in the phone’s internal memory.
NOTE:
It is important that you format CID records correctly BEFORE
storing in internal memory as you cannot reformat CID records
stored in memory.
1. Make sure the phone is OFF (not in talk mode).
2. Use the CALLER ID/VOL (- or +) button to scroll to the desired CID record.
3. Press the MEM button.
4. Use the touch-tone pad to enter a memory location (0-9) to store the number in that
memory location. You will hear a confirmation tone.
NOTE: If the memory location is occupied, REPLACE MEMO? is displayed,
and you must confirm replacement by pressing the MEM button.
NOTE: Press the *EXIT button once to keep the previous setting
(making no changes) and return to the menu.
NOTE: If the selected CID record contains any information that is non-
numeric, the unit will not allow this record to transfer to the internal
user memory. The handset will display UNABLE TO STORE.
To Replace a Stored CID Record
1. Repeat steps 1 through 3 in Storing CID Records in Internal Memory. After you enter
the memory location, REPLACE MEMO? shows in the display.
2. Press the MEM button again, and the new CID record replaces the old memory in that
location. You will hear a confirmation tone.
Deleting a CID Record
1. Make sure the phone is OFF (ot in TALK mode).
2. Use the CALLER ID/VOL ( - or + ) button to display the CID record you want to delete.
3. Press DEL/CHAN. The display shows DELETE CALL ID?
4. Press DEL/CHAN again to erase the record and the next Caller ID record shows in the
display. You will hear a confirmation tone.
NOTE: Press the *EXIT key to return to the standby mode.
Deleting All CID Records
1. Make sure the phone is OFF (not in TALK mode).
2. Use the CALLER ID/VOL ( - or + ) button to display any Caller ID record.
3. Press and hold the DEL/CHAN button until DELETE ALL? shows in the display.
4. Press DEL/CHAN again to erase all records. You will hear a confirmation tone. The
display shows NO CALLS.
NOTE: Press the *EXIT key to return to the standby mode.
Memory
Each handset can store up to ten 24-digit numbers with up to 15-character names in
memory for quick dialing. This memory feature is in addition to the CID memory log,
which stores up to 40 CID records in each handset.
Storing a Name and Number in Memory
1. Make sure the phone is OFF (not in TALK mode).
2. Press the MEM button.
3. Press the desired memory location (0 through 9) or use cid/vol ( + or - ) to scroll to the
desired memory location.
NOTE:
If the memory location is occupied, the memory location
number and stored name and telephone number shows in the
display. If the memory location is empty, EMPTY shows in the display.
4. Press the MEM button again. The display shows ENTER NAME.
NOTE: If you don’t want to enter the name, skip step 5.
5. Use the touch-tone pad on the handset to enter the name (up to 15 characters)
and press the memory button to save. More than one letter is stored in each of the
number keys. For example, to enter the name Bill Smith, press the 2 key twice for the
letter B. Press the 4 key 3 times for the letter I. Press the 5 key 3 times for the letter L.
Wait for one second. Press the 5 key 3 times for the second letter L. Press the 1 key
to insert a space between the L and the S. Press the 7 key 4 times for the letter S;
press the 6 key once for the letter M; press the 4 key 3 times for the letter I; press the
8 key for the letter T; press the 4 key twice for the letter H.
NOTE: If you make a mistake press the DEL/CHAN button to
backspace and erase the wrong character(s) or number(s).
6. Press the MEM button to save the name. The display shows ENTER TEL NUMBR.
7. Use the touch-tone pad to enter the telephone number you want to store (up to
24 digits).
NOTE: The system treats PAUSES as delays or spaces in the dialing
sequence.
8. Press MEM again to store the number. You will hear a confirmation tone.
Storing the Last Number Dialed
1. Repeat steps 1 through 6 in Storing a Name and Number in Memory.
2. Press the REDIAL button.
3. Press the MEM button to store the number. You will hear a confirmation tone.
To replace an old number with a new redial number:
1. Repeat steps 1 through 6 in Storing a Name and Number in Memory.
2. Press the REDIAL button.
3. Press the MEM button, and REPLACE MEMO? shows in the display.
4. Press the MEM button again to replace the old number with the new number. You will
hear a confirmation tone.
Inserting a Pause in the Dialing Sequence of a
Stored Number
If a pause is needed to wait for a dial or access tone, press the #PAUSE button to insert
a delay in dialing sequence of a stored number (for example, after you dial 9 for an
outside line, or to wait for a computer access tone.) pause shows in the display as a P,
and each pause counts as one digit in the dialing sequence.
Changing a Stored Number
1. Repeat steps 1 through 7 in Storing a Name and Number in Memory.
2. Press the MEM button, and REPLACE MEMO? shows in the display.
3. Press the MEM button to store the number. You will hear a confirmation tone.
Reviewing and Deleting Stored Numbers
1. To review stored numbers, press the memory button, and use the CALLER ID/VOL
( - or + ) button to scroll to the memory location, or press the corresponding number
key for a desired memory location (0-9).
2. When the data shows in the display, press the DEL/CHAN button. The display
shows DELETE?
3. Press DEL/CHAN again to delete the data. The display shows DELETED.
Dialing a Stored Number
1. Make sure the phone is ON by pressing the TALK/END/CALL BACK button.
2. Press the MEM button.
3. Press the memory location (0-9). The number dials automatically.
- OR -
1. Make sure the phone is OFF (not in TALK mode).
2. Press the MEM button.
3. Use the touch-tone pad or the CALLER ID/VOL ( - or + ) button to scroll to the number
you want to dial.
4. Press the TALK/END/CALL BACK button. The number dials automatically.
Chain Dialing from Memory
Use this feature to make calls which require a sequence of numbers, such as calling
card calls to a frequently called long distance number. Each part of the sequence is
dialed from memory. The following example shows you how to use chain dialing to
make a call through a long distance service:
Display Messages
The following messages shows the status of the phone, provides Caller ID information,
or helps you set up and use your phone.
ERROR Caller information is interrupted during transmission, or
the phone is excessively noisy.
ENTER TEL NUMBR Prompt telling you to enter a telephone number in one
of the 10 memory locations.
ENTER NAME Prompt telling you to enter the name for one of the 10
memory locations.
DELETE ALL? Prompt asking if you want to erase all
Caller ID records.
DELETE CALL ID? Prompt asking if you want to erase a Caller ID record.
DELETED Prompt confirming the Caller ID record is erased.
END OF LIST Indicates that there is no additional information in
Caller ID memory.
NEW Indicates call or calls have not been reviewed.
UNKNOWN NAME/ The incoming call is from an area not serviced by
CALLER/NUMBER Caller ID or the CID information was not sent.
PAGING FROM BASE Indicates the page button on the base is pressed.
BLOCKED CALL The caller’s number is blocked from transmission.
BLOCKED NAME The caller’s name is blocked from transmission.
INCOMPLETE DATA CID information is interrupted during transmission, or
the phone line is excessively noisy.
LINE IN USE Indicates the telephone line is in use.
SEARCHING Indicates the handset is searching for the base.
OUT OF RANGE Indicates the handset is too far away from the base.
Move closer to the base.
LONG DISTANCE Indicates the CID record is a long distance number.
LOW BATTERY Indicates the battery needs to be charged.
REPT Repeat call message. Indicates that a new call from the
same number was received more than once.
NO DATA No Caller ID information was received with the call.
EMPTY Indicates a memory location is vacant.
NO CALLS Indicates no calls have been received.
CALL WAITING Indicates a call is waiting on the line.
ANSWERER REMOTE Indicates the answering system is being
accessed remotely.
Answering System Display Messages
The following messages show the status of the answering system or help you set up
and use the system.
0-59 Indicates the total number of messages.
CL (blinking) The voice time/day stamp needs to be set.
- - Answering system is turned off.
An (blinking) The system is answering a call.
F (blinking) Answering system memory is full.
Six bars (blinking) The system is recording a memo or an announcement.
LA (Line Access) External line remote answering system.
Handset Sound Signals
Signal Meaning
A long warbling tone (with ringer on) Signals an incoming call
Three short beeps (several times) Page signal
Single beep every 7 seconds Low battery warning
Troubleshooting Tips
Caller ID Solutions
No Display
• Charge the battery (for 16 hours). Or replace the battery.
• Make sure that the unit is connected to a non-switched electrical outlet. Disconnect the
power adaptor from the outlet and plug it in again.
• You must be subscribed to the standard Name/Number Caller ID service from your local
telephone company to receive CID information.
Caller ID Error Message
• The unit displays this message if it detects anything other than valid Caller ID information
during the silent period after the first ring. This message indicates either the presence of
noises on the line, or that an invalid message has been sent from the telephone company.
Cordless Phone Solutions
No dial tone
• Check or repeat installation steps:
Make sure the base power cord is connected to a working electrical outlet.
Make sure the telephone line cord is connected to the base and the wall jack.
• Connect another phone to the same wall jack; if it doesn’t work, the problem might be your
wiring or local service.
• The handset may be out of range of the base. Move closer to the base.
• Make sure the battery is properly charged (16 hours).
• Make sure the battery pack (in the handset) is properly installed.
• The handset should beep when you press the TALK/END/CALL BACK button, and the charge/
in use indicator on the base should be lit when the handset rests in the cradle. If not, the
battery may need to be charged.
• Place the handset in the base for at least 20 seconds to reset the unit.
Handset does not ring
• Make sure the RINGER switch on the handset is turned to ON.
• The handset may be out of range of the base. Move closer to the base.
• You may have too many extension phones on your line. Try unplugging some phones.
• Check for dial tone.
You experience static, noise, or fading in and out
• Change channels.
• The handset may be out of range of the base. Move closer to the base.
• Relocate the base. Make sure the base is not plugged into an outlet with another
household appliance.
• Charge the battery.
Unit beeps
• Place handset in base for 20 seconds; if it still beeps, charge battery for 16 hours.
Accessory Information
To place order, have your Visa, MasterCard, or Discover Card ready and call toll-free
1-800-338-0376. A shipping and handling fee will be charged upon ordering. We are
required by law to collect appropriate sales tax for each individual state, country,
and locality to which the merchandise is being sent. Items are subject to availability.
DESCRIPTION MODEL NO.
Handset Replacement Battery 5-2459
AC Power adaptor 5-2512 (black) or 5-2754 (gray)
• Clean charging contacts on handset and base with a soft cloth or an eraser.
• See solutions for “No dial tone”.
• Replace battery.
Memory Dialing doesn’t work
• Did you program the memory location keys correctly?
• Did you follow proper dialing sequence?
Answering System Solutions
Can’t hear messages, beep, etc.
• Adjust speaker volume.
Time/Day Setting is incorrect.
• Set the time clock.
Answers on 10th ring
• Make sure answering system is turned on.
• Answering system memory may be full. Erase some messages.
Incoming messages are incomplete
• An extension phone may have been lifted as a message is received.
• Answering system memory is full. Erase some messages.
• You may have accidently pressed the PLAY/STOP button during playback and stopped
the message.
Won’t respond to remote commands
• You must use a tone-dial phone. This phone does not support pulse (rotary) dialing.
• Make sure to enter the correct security code.
• Did unit hang up? If you take no action for a period of time, it automatically hangs up.
Causes of Poor Reception
• Aluminum siding.
• Foil backing on insulation.
• Heating ducts and other metal construction that can shield radio signals.
• You’re too close to appliances such as microwaves, stoves, computers, etc.
• Atmospheric conditions, such as strong storms.
• Base is installed in the basement or lower floor of the house.
• Base is plugged into AC outlet with other electronic devices.
• Baby monitor is using the same frequency.
• Handset battery is low.
• You’re out of range of the base.
• Microwave oven is using the same frequency.
General Product Care
To keep your telephone working and looking good, follow these guidelines:
• Avoid putting the phone near heating appliances and devices that generate electrical noise (for
example, motors or fluorescent lamps).
• DO NOT expose to direct sunlight or moisture.
• Avoid dropping the unit and other rough treatment.
• Clean with a soft cloth.
• Never use a strong cleaning agent or abrasive powder because this will damage the finish.
• Retain the original packaging in case you need to ship the phone at a later date.
• Periodically clean the charge contacts on the handset and base with a soft cloth.
Service
If trouble is experienced with this equipment, for repair or warranty information, please contact
customer service at 1-800-448-0329. If the equipment is causing harm to the telephone network,
the telephone company may request that you disconnect the equipment until the problem is
resolved.
This product may be serviced only by the manufacturer or its authorized service agents. Changes
or modifications not expressly approved by Thomson Inc. could void the user’s authority to
operate this product. For instructions on how to obtain service, refer to the warranty included in
this guide or call customer service at 1-800-448-0329.
Or refer inquiries to:
Thomson Inc.
Manager, Consumer Relations
P O Box 1976
Indianapolis, IN 46206
Attach your sales receipt to the booklet for future reference or jot down the date this product was
purchased or received as a gift. This information will be valuable if service should be required
during the warranty period.
Purchase date ______________________________________________________
Name of store ______________________________________________________
Remote Access
You may access the answering system with the cordless handset or from any tone-dial
compatible telephone.
Cordless Handset
1. Press the FORMAT/ANSWERER button to access the answering system.
2. Use the corresponding handset keys just like you would use the base buttons (see
“Answering System Setup”). The button functions are located on the handset below
each number key. For example, to play messages:
• Press the FORMAT/ANSWERER button. The display shows ANSWERER REMOTE.
• Press 2 (PLAY/STOP).
• When you are finished listening to your messages, press the FORMAT/ANSWERER
button again.
Screening Calls from the Handset
Use the handset to screen calls even when you can’t hear the answering system.
When the answering system picks up:
1. Press the FORMAT/ANSWERER button to access the answering system.
2. Listen as the caller leaves a message.
3. Press the TALK/END/CALL BACK button to speak to the person or press the FORMAT/
ANSWERER button to stop screening the call.
Memory Full
When answering system memory is full, the system answers after 10 rings, beeps and
waits for you to enter the 3-digit security code. If you don’t enter the security code
within 10 seconds, the phone hangs up.
You should erase some messages so the answering system can record new messages.
NOTE: The unit also answers after the 10th ring if it is turned off. To
access the answering system, enter your 3-digit security code after
you hear the beep.
Accessing the Answering System from Another
Location
You can access your answering system from any touch-tone phone by entering your
3-digit security code after you hear the outgoing announcement.
1. Dial the telephone number to which the answering system is connected to.
2. Enter the security code after you hear the tone.
3. Follow the voice menu to use the answering system’s remote functions.
The remote feature lets you perform the following functions:
To Press this Button
Review message 1
Play back messages 2
Stop message playback 2
Erase message 0 (during message playback)
Skip message 3
Turn off/on answerer 4
Review voice menu options 7
TIP: You can bypass the outgoing announcement by pressing any
numbered key on the touch-tone pad while the announcement
is playing. Then, you can enter your security code to access the
answering system.
Changing the Security Code
The default security code for accessing the answering system from another location is
1 2 3. You must use the handset to change the security code. With the phone OFF (not
in TALK mode), follow these steps:
1. Press the FORMAT/ANSWERER button to display ANSWERER REMOTE.
2. Press the *EXIT button.
3. Enter the new 3-digit security code.
4. Press the *EXIT button again. The unit announces the new code, pauses, beeps, and
then announces the menu options again.
Changing the Battery
CAUTION: To reduce the risk of fire or personal injury, use only
the Thomson Inc. approved Nickel-Cadmium (Ni-Cd) battery
model 5-2459, that is compatible with this unit.
1. Make sure handset is OFF (not in TALK mode) before you replace battery.
2. Remove the battery compartment door.
3. Disconnect the battery plug from the jack inside the battery compartment and
remove the battery pack from the handset.
4. Insert the new battery pack and connect the cord to the jack inside the battery
compartment.
5. Put the battery compartment door back on.
6. Place handset in the base or handset charge cradle to charge. Allow the handset
battery to properly charge (for 16 hours) prior to first use or when you install a
new battery pack. If you do not properly charge the phone, battery performance
will be compromised.
Battery Safety Precautions
• Do not burn, disassemble, mutilate, or puncture. Like other batteries of this type,
toxic materials could be released which can cause injury.
• To reduce the risk of fire or personal injury, use only the
Nickel-Cadmium
battery listed in the User’s Guide.
• Keep batteries out of the reach of children.
• Remove batteries if storing over 30 days.
Limited Warranty
What your warranty covers:
• Defects in materials or workmanship.
For how long after your purchase:
• One year, from date of purchase.
(The warranty period for rental units begins with the first rental or 45 days from date of
shipment to the rental firm, whichever comes first.)
What we will do:
• Provide you with a new or, at our option, a refurbished unit. The exchange unit is under
warranty for the remainder of the original product’s warranty period.
How you get service:
• Properly pack your unit. Include any cables, etc., which were originally provided with the
product. We recommend using the original carton and packing materials.
• ”Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the
product is within the warranty period, must be presented to obtain warranty service.” For
rental firms, proof of first rental is also required. Also print your name and address and a
description of the defect. Send via standard UPS or its equivalent to:
Thomson Inc.
11721 B Alameda Ave.
Socorro, Texas 79927
• Pay any charges billed to you by the Exchange Center for service not covered by the
warranty.
• Insure your shipment for loss or damage. Thomson Inc. accepts no liability in case of damage
or loss.
• A new or refurbished unit will be shipped to you freight prepaid.
What your warranty does not cover:
• Customer instruction. (Your Owner’s Manual provides information regarding operating
instructions and user controls. Any additional information, should be obtained from your
dealer.)
• Installation and setup service adjustments.
• Batteries.
• Damage from misuse or neglect.
• Products which have been modified or incorporated into other products.
• Products purchased or serviced outside the USA.
• Acts of nature, such as but not limited to lightning damage.
Product Registration:
• Please complete and mail the Product Registration Card packed with your unit. It will make
it easier to contact you should it ever be necessary. The return of the card is not required for
warranty coverage.
Limitation of Warranty:
• The warranty stated above is the only warranty applicable to this product. All other
warranties, express or implied (including all implied warranties of merchantability or
fitness for a particular purpose) are hereby disclaimed. No verbal or written information
given by Thomson Inc., its agents, or employees shall create a guaranty or in any way
increase the scope of this warranty.
• Repair or replacement as provided under this warranty is the exclusive remedy of the
consumer. Thomson Inc. shall not be liable for incidental or consequential damages
resulting from the use of this product or arising out of any breach of any express or
implied warranty on this product. This disclaimer of warranties and limited warranty are
governed by the laws of the state of Indiana. Except to the extent prohibited by applicable
law, any implied warranty of merchantability or fitness for a particular purpose on this
product is limited to the applicable warranty period set forth above.
How state law relates to this warranty:
• Some states do not allow the exclusion nor limitation of incidental or consequential damages,
or limitations on how long an implied warranty lasts so the above limitations or exclusions
may not apply to you.
• This warranty gives you specific legal rights, and you also may have other rights that vary
from state to state.
If you purchased your product outside the USA:
• This warranty does not apply. Contact your dealer for warranty information.
NOTE: The RBRC seal on the battery used in your Thomson Inc. product
indicates that we are participating in a program to collect and recycle the
rechargeable battery (or batteries).
For more information go to the RBRC web site at www.rbrc.org
or call 1-800-8-BATTERY or contact a local recycling center.