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Computer Telephony
Ericsson BusinessPhone
Computer Telephony (CT)
platforms enable you to
combine the power of
telephones and computers to
gain a competitive edge.
Computer Telephony can give a business a
real competitive edge by ensuring your
customers speak to the right person at the
right time, supported with the right
information, every time. By enhancing and
automating many communications
functions, CT offers enormous productivity
and revenue gains to any organisation
where fast, efficient call handling is a must.
BusinessPhone CT platforms –
BusinessLink and TAPI Bridge – allow you
to create a powerful, company-wide
combination of telephony and computing
resources to provide a range of
productivity and service enhancing
functions. In other words, offering new
services, saving money, and reaching new
customers. For example, customer
database records can be retrieved
immediately using the calling number.
Incoming calls can be automatically routed
to the most appropriate call-handling agent
or department in an organisation.
Telephone numbers can be quickly called
up from computerised directories like a
company database, an application
directory or the MS Outlook Contact folder
and dialed automatically.
The migration path for communications
Calling from a PC
Harnessing the combined power of the
PC and the telephone begins with the
ability to make calls from desktop
applications, such as MS Outlook. This
simple integration provides more efficient
use of staff time. BusinessPhone offers
LAN-based integration with BusinessLink
and TAPI Bridge.
Adding Value for Enterprise Use
Combining voice messages, data
messages and direct callback options
to one convenient point of access
increases communication efficiency by
means of integrated Unified
Messaging. A wide range of data
integration support is offered, from
screen popup to caller name display.
A user-friendly interface provides you
with a flexible and efficient working
environment, from basic support to full
use scenarios and the full benefits of
Computer Telephony, IP and mobility.
Adding Value in Call Centers
and for Operators
Where special call handling is vital,
Ericsson offers a range of CT solutions
tailored to the specific needs of small
and medium-sized call centres and for
enterprise operators.
Integrating Other Software
Software developers and vendors are
supported to integrate their computer
applications with Ericsson’s enterprise
communication systems. This means
that no matter how specific your
requirements, you can complement
BusinessPhone and its applications with
the additional CT software you need.
Growing with BusinessPhone
BusinessPhone Computer Telephony
provides scalable solutions suitable for
a single user up to 80 advanced CT
users, or 40 flexibly assigned call-
handling agents in multiple groups
within a call center. Solutions are easy
to add to the communication system as
the business develops.
Mobile
Home
Communication
Partner
INHOUSE MOBILE
Cordless phones and
mobile extensions
WLAN
BackStage & web
terminal client
OFFICE
IP telephony
Computer telephony CT
Digital, cordless, analogue,
IP phones or mobile
extensions
CTI Server
PBX
Fax modem
(optional)
Central SMS Gateway
PSTN
IP WAN
Call
for
pricing
for Ericsson
BusinessPhone
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