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Product Service
Customer Assistance
Customer Assistance
Product Service Questions
•
For any questions about operating or installing this new Cobra product,
or if parts are missing…PLEASE CALL COBRA FIRST…do not
return this product to the store. See customer assistance on page A1.
For Products Purchased in the U.S.A.
If your product should require factory service, please call Cobra first
before sending your radio. This will ensure the fastest turn-around
time on your repair. You may be asked to send your radio to the
Cobra factory. It will be necessary to furnish the following to have
the product serviced and returned.
1) For warranty repair include a copy of the original sales receipt.
If you send the original receipt, it cannot be returned.
2) Send the entire product.
3) Enclose a detailed description of the problem along with the name and
address of where the product is to be returned.
4) Pack radio securely to prevent damage in transit. If possible,
use the original packing material.
5) Ship prepaid and insured by way of a traceable carrier such
as United Parcel Service (UPS) or Priority Mail to avoid loss in
transit to Cobra Factory Service:
Cobra Electronics Corporation
6500 West Cortland Street
Chicago, Illinois 60707 U.S.A.
6) If the radio is under warranty, it will be repaired or exchanged
depending on the model.
Please allow approximately three to four weeks before
contacting Cobra for status. If the radio is out of warranty,
a letter will automatically be sent informing you of the repair
charge or replacement charge. If you have any questions,
please call 773-889-3087 for assistance.
For Products Purchased Outside the U.S.A.
Please contact your local dealer for product service information.