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Troubleshooting
If the Sipura Web Configuration page does not return to your browser after clicking the Submit All Changes button:
1. Unplug the power to the NationPhone Router and Phone Adapter.
2. Wait 10 seconds, and then plug the power back into the Adapter.
3. Repeat steps 3-15 above.
If you are unable to surf the Web or use the NationPhone Adapter to make/receive calls:
1. Confirm your DSL/PPPoE Logon User I.D. and Password with your DSL provider.
2. Contact your DSL provider if necessary.
3. Repeat steps 4-19 above.
If the yellow STAT light does not stop blinking:
1. Power down your PC, the NationPhone Adapter, and your DSL Modem.
2. Wait 60 seconds and then power up your DSL Modem.
3. Repeat steps 2-19 above.
If you need additional assistance e-mail us at 24 hours a day, 7 days a week
Americas
+1 888 744 8647
Overseas
+1 781 613 8647
Or e-mail us at sipsupport@supportforvoip.com
Before you call or in your email , inform us of your NationPhone number in the
subject line. We will call or email you with the information you need.
Please let us know whether you prefer to be contacted by email or
phone (and the best time to reach you).