Cisco Systems OL-9420-01 IP Phone User Manual


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B-11
Troubleshooting Guide for Cisco Unified CallManager Release 5.0(2)
OL-9420-01
Appendix B Case Study: Troubleshooting Cisco Unified IP Phone Calls
Troubleshooting Intercluster Cisco Unified IP Phone Calls
16:05:33.484 CCM|StationD - stationOutputSetLamp stim: 9=Line instance=1 lampMode=LampOn
tcpHandle=0x4fbbc30
In the following traces, the user dials the called number (2000) of the Cisco Unified IP Phone, and the
process of digit analysis tries to match the number.
16:05:33.484 CCM|Digit analysis: match(fqcn="", cn="1001", pss="", dd="")
16:05:33.484 CCM|Digit analysis: potentialMatches=PotentialMatchesExist
16:05:35.921 CCM|Digit analysis: match(fqcn="", cn="1001", pss="", dd="2")
16:05:35.921 CCM|Digit analysis:potentialMatches=ExclusivelyOffnetPotentialMatchesExist
16:05:36.437 CCM|Digit analysis: match(fqcn="", cn="1001", pss="", dd="20")
16:05:36.437 CCM|Digit analysis:potentialMatches=ExclusivelyOffnetPotentialMatchesExist
16:05:36.656 CCM|Digit analysis: match(fqcn="", cn="1001", pss="", dd="200")
16:05:36.656 CCM|Digit analysis:potentialMatches=ExclusivelyOffnetPotentialMatchesExist
16:05:36.812 CCM|Digit analysis: match(fqcn="", cn="1001", pss="", dd="2000")
The digit analysis has now completed, and the results appear in the following traces. It is important to
note that the following PotentialMatches=NoPotentialMatchesExist reference indicates that the
Cisco Unified CallManager cannot match this directory number. Finally, a reorder tone gets sent to the
calling party (1001), which is followed by an on-hook message.
16:05:36.812 CCM|Digit analysis: analysis results
16:05:36.812 CCM||PretransformCallingPartyNumber=1001
|CallingPartyNumber=1001
|DialingPattern=2XXX
|DialingRoutePatternRegularExpression=(2XXX)
|PotentialMatches=NoPotentialMatchesExist
|CollectedDigits=2000
16:05:36.828 CCM|StationD - stationOutputCallInfo CallingPartyName=1001,
CallingParty=1001, CalledPartyName=, CalledParty=2000, tcpHandle=0x4fbbc30
16:05:36.828 CCM|StationD - stationOutputStartTone: 37=ReorderTone tcpHandle=0x4fbbc30
16:05:37.953 CCM|StationInit - InboundStim - OnHookMessageID tcpHandle=0x4fbbc30
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