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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely
Device Logs
8-14
Cisco Unified IP Phone 7970G/7971G-GE for Cisco Unified Communications Manager 6.0
OL-12232-01
Device Logs
The Device Logs area on a phone’s web page provides information you can use to
help monitor and troubleshoot the phone.
• Console Logs—Includes hyperlinks to individual log files. The console log
files include debug and error messages received on the phone.
• Core Dumps—Includes hyperlinks to individual dump files.
• Status Messages area—Displays up to the 10 most recent status messages that
the phone has generated since it was last powered up. You can also see this
information from the Status Messages screen on the phone. Table 7-2
describes the status messages that can appear.
To display the Status Messages, access the web page for the phone as
described in the “Accessing the Web Page for a Phone” section on page 8-2,
and then click the Status Messages hyperlink.
• Debug Display area—Displays debug messages that might be useful to Cisco
TAC if you require assistance with troubleshooting.
Tx Collisions Total number of collisions that occurred while a packet
was being transmitted
Tx excessLength Total number of packets not transmitted because the
packet experienced 16 transmission attempts
Tx broadcast Total number of broadcast packets transmitted by the
phone
Tx multicast Total number of multicast packets transmitted by the
phone
Neighbor Device ID Identifier of a device connected to this port
Neighbor IP Address IP address of the neighbor device
Neighbor Port Neighbor device port to which the phone is connected
Table 8-4 Access Area and Network Area Items (continued)
Item Description