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MAKE A CALL
There are a number of ways to make a call. Please
choose one of the following:
• Lift handset and dial number required (9 for
outside line).
• Press the line key displaying your extension number, and
then dial number.
• Press Speaker key then dial number.
• Press NewCall softkey and dial number.
• With handset down enter the phone number, then
press the Dial softkey.
Note: As you begin dialling the number, the screen will
display any previously dialled matching numbers. If shown,
select the number required using the Navigation button
and press the Dial softkey or lift handset.
• If using a headset, press the NewCall softkey and
dial number.
Note: If you make a mistake while entering a phone
number, press << to erase one or more digits.
• Press the EndCall softkey to exit the dialling attempt.
ANSWER A CALL
The light strip at the top of the handset blinks red
when the phone rings:
• Lift handset.
• For handsfree mode, press Speaker button or press the
orange fl ashing line key.
• If using a headset, press Headset button or
Answer softkey.
To answer a second call when displayed on
your handset:
• Press Answer softkey and the fi rst call will be placed
on hold.
You can now switch between the two calls if required:
• Press Hold softkey on the second call.
• Use the Navigation button to highlight the fi rst call,
press Resume softkey.
END A CALL
Choose one of the following options to end your call:
• Replace the handset.
• Press the EndCall softkey and replace the handset.
• If on handsfree, press the Speaker button or the
EndCall softkey.
• If using a headset, press the Headset button or the
EndCall softkey.
HOLD A CALL
When connected to a caller:
• Press the Hold softkey.
• To retrieve the call, press the Resume softkey.
• If multiple calls are on hold, use the Navigation button
to select the caller you wish to retrieve and press the
Resume softkey.
Note: Caller will hear repeated beep whilst on hold.
TRANSFER A CALL
Once connected to a call:
• Press Transfer softkey. This places the call on hold.
You may wish to announce the call prior to transferring to
check the person you are transferring the call to wishes to
accept the call.
Announced call transfer
• Dial the required number.
• When the person answers, announce the call.
• Press the Transfer softkey to connect the callers and
hang up.
Note: If the person does not wish to accept the call, press
EndCall softkey and Resume to retrieve the original caller.
Unannounced call transfer
• Dial the required number.
• When dialled number rings, press the Transfer softkey
and hang up.
Note: If you make a mistake while entering a number,
press << softkey to delete digits.
REDIAL LAST NUMBER
To redial the most recently dialled number:
• Press the Redial softkey and lift handset to speak to
caller when answered.
To redial a number from Placed call Log:
• Press Directories button.
• Use the Navigation button to highlight the placed calls
menu and the Select softkey.
• Use the Navigation button to view numbers
previously dialled.
• Highlight the number required then press Dial softkey or
lift the handset.
PICK UP A CALL
When you hear an extension ringing within your pick
up group your handset will display the extension
number. To pick up the call:
• With handset down, press more then the Pickup
softkey, call will ring on your handset, press Answer
softkey or lift handset to connect to caller.
CALL FORWARDING
To forward all calls to another number with the
handset down:
• Press the CFwdALL softkey. You will hear two beeps.
• Enter the number you wish to forward your calls to or
press speed dial key if programmed.
Note: If you wish to forward your calls to an external
number, remember to place 9 in front of required number
for line access. You will know that your call forward is
successful as an animated arrow appears above the phone
icon in the upper right corner of the LCD screen, and the
screen displays forwarding number.
• To cancel the call forwarding, press the CFwdALL softkey.
Forward all calls to Voicemail with the handset down:
• Press the CFwdALL softkey. You will hear two beeps.
• Press Messages button.
You will know that your call forward is successful as an
animated arrow appears above the phone icon in the upper
right corner of the LCD screen, and the screen displays the
message ‘Forwarded to voicemail’
• To cancel the call forwarding, press the CFwdALL softkey.
CISCO 7962 HANDSET USER GUIDE
ALL BAA TELEPHONE
EXTENSION NUMBERS
ARE NOW 6 DIGITS.
The old BAA 5 digit extension numbers will
no longer work.
Add the following prefi x to the existing
extension number:
Aberdeen 68
BSC 64
Edinburgh 68
Gatwick 69
Glasgow 62
Heathrow 6
Southampton 60
Stansted 61