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Preface
Obtaining Technical Assistance
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Cisco Unified IP Phones 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified
OL-1527-01
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical
assistance. The Cisco Technical Support & Documentation website on Cisco.com
features extensive online support resources. In addition, if you have a valid
Cisco service contract, Cisco Technical Assistance Center (TAC) engineers
provide telephone support. If you do not have a valid Cisco service contract,
contact your reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online
documents and tools for troubleshooting and resolving technical issues with
Cisco products and technologies. The website is available 24 hours a day at
this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website
requires a Cisco.com user ID and password. If you have a valid service contract
but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note Use the Cisco Product Identification Tool to locate your product serial number
before submitting a request for service online or by phone. You can access this
tool from the Cisco Technical Support & Documentation website by clicking the
Tools & Resources link, clicking the All Tools (A-Z) tab, and then choosing
Cisco Product Identification Tool from the alphabetical list. This tool offers
three search options: by product ID or model name; by tree view; or, for certain
products, by copying and pasting show command output. Search results show an
illustration of your product with the serial number label location highlighted.
Locate the serial number label on your product and record the information before
placing a service call.