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Advanced Call Handling
Cisco IP Phone 7960G and 7940G 27
Advanced Call Handling
Advanced call-handling tasks involve special (non-standard) features that your system administrator
might configure for your phone depending on your call-handling needs and work environment. You
will not have access to these features unless your system administrator enables them for you.
Storing and Retrieving Parked Calls
You can “park” a call when you want to store the call so that you or someone else can retrieve it from
another phone in the Cisco CallManager system (for example, a phone at a co-worker’s desk or in a
conference room). Call Park is a feature that your system administrator must enable for you.
Redirecting a Ringing Call to Your Phone
Call PickUp allows you to redirect a call that is ringing on a co-worker’s phone to your own phone so
that you can answer the call. Call PickUp is a special feature that your system administrator might
enable for you, depending on your call-handling needs and work environment. For example, you might
use this feature if you share call-handling responsibilities with co-workers. You can handle calls for
co-workers who are in your “call pickup group,” which is defined by your system administrator.
If you want to... Then...
Store an active call
using Call Park
During a call, press Park. (You may need to press the more softkey to see
Park.) This prompts your phone to store the call. Note the call park number
displayed on your phone screen and hang up.
Retrieve a parked call Enter the call park number from any Cisco IP Phone in your network to
connect to the call.
You have a limited amount of time to retrieve the parked call before it
reverts to ringing at its original destination. See your system administrator
for this time limit.
If you want to... Then...
Answer a call that is ringing on
another extension within your group
Press (an available line button) and PickUp. The call now
rings on your phone.
Answer a call that is ringing on
another extension outside of your
group
Press (an available line button) and GPickUp. Enter the
call group pickup code provided by your system administrator.
The call now rings on your phone.