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FAQs and Troubleshooting
Is there a monthly fee for using i.Trek TR-1 Personal Tracking System?
There is no additional fee for using I.Trek TR-1 Tracking System besides your regular phone
call charge.
The position update on the map is jumpy
In order to display the position on the map, the tracker receives the information from the
satellite and sends the data through GSM network to the decoder. The decoder then sends
the data to your computer to be display on the map. Since there are several communication
layers and two modules, some delay is expected. The position update will very depending on
satellite location, network signal, and Bluetooth strength.
Does Bluetooth Decoder require driver?
No, Bluetooth Decoder does not require driver to run. As long as the host device supports
Bluetooth and serial profile, it will recognize BT Decoder through discovery mode.
The Bluetooth Decoder is successfully paired through Bluetooth Manager. However,
the GPS mapping software can not recognize the Bluetooth Decoder.
Please make sure you have assigned an outgoing com port on the Bluetooth manager and
select the same com port in the mapping software.
Will i.Trek TR-1 Personal Tracking System work in my country?
i.Trek TR-1 supports EGSM 900, GSM 1800, and GSM 1900. Please check with your mobile
phone provider and your GSM network is using one or more of these frequencies. For US
region, both AT&T (Cingular) and T-Mobile supports GSM network.
The tracker can not get a fix even outdoors?
If you have not used the tracker for long time, the satellite information stored in the built-in
memory may be outdated. Please remove the battery for 25 ~ 30 minutes to reset the
tracker.
Warranty and Support Information
The warranty information provided in this documentation applies to i.Trek TR-1 Personal
Tracking System sold to end-users by i.Trek authorized reseller:
If you have any difficulty using this product, please first consult the user manual to check
that you are using the product correctly, and then consult your reseller for guidance on
correcting the problem that you are experiencing. Any warranty claim must be made via
i.Trek authorized reseller who supplied the product.
The warranty period is one year from the date of purchase.
Support Phone number: (626) 574-0279
Support Email: support@itrekgps.com