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BT Diverse 5110 ~ 7th Edition ~ 15th May ’03 ~ 5183
38
BT Diverse Helpline – 08457 908 070
HELP
Help
Problem
Handset not registering.
You have forgotten your base
station PIN number.
No display
When you press a button, nothing
happens.
No radio signal to the base – all
displays flashing.
Handset in base doesn’t charge.
Handset does not ring.
Your caller cannot hear you.
Caller’s number is not displayed even
though you have subscribed to Caller
Display.
The error beep – a descending tone –
is played.
Possible cause
The base is not powered.
There are no batteries in the
handset.
You have changed the PIN.
Handset not switched on.
Batteries exhausted.
Keyguard may be switched on.
Handset out of range.
Handset not registered.
Base not switched on.
Base is not connected to the power
supply.
Ringer is switched off.
The INT button has been,pressed,
muting the microphone.
The number has been withheld.
You have pressed the wrong button.
Solution
Make sure that the power supply is
plugged in at the base and switched
on. Make sure that the rechargeable
batteries (included) are fitted in
the handset correctly. Switch the
handset off and then back on
again, place the handset on to the
base again and leave for approx. 1
minute to try registering again.
If this is not successful they try a
manual registration (see page 36).
Try entering the default PIN (0000).
If you have changed the PIN and
cannot remember the number you will
need to contact the BT Diverse Helpline
on 08457 908070.
Hold down the RED PHONE button for
1 second.
Charge or replace batteries.
Hold down the
#
button for 1 second.
Move closer to the base.
Register the handset (see page 35).
Check the base is connected properly
(see page 10).
Make sure that the power supply is in
at the base and the power source is
switched on. Check that the batteries
are fitted correctly.
Switch ringer back on, see page 30.
Select GO BACK option via the
MENU
button to switch the
microphone back on.
Callers can stop their number being
sent over the network.
Retry. If necessary, check the
instructions.