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If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
No connection between handset and base
You may be out of range, is the symbol flashing? If so, move closer to the base.
Handset is not charging properly
Make sure the handset is placed properly on the base/charger. When charging, the
battery symbol is shown filling up.
Clean the charging contacts with a soft, slightly damp (not wet) cloth.
Handset does not ring
Check that the batteries are inserted correctly.
Check that the handset ringer has not been switched off, see page 21.
Your caller cannot hear you
Is the symbol displayed? If so, secrecy is switched on. Press the button to speak to
your caller again.
Incoming caller’s number is not displayed even though you have Caller Display
Caller has to allow their number to be sent. It has been withheld or is unavailable.
Help