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Contacts
You can have up to 100 Contact names and telephone numbers.
Calling a person from the Contacts list
1. Press the Contacts button.
2. Select the person or number you want to call.
3. Press the Call softkey or the OK button.
Call Log
You can have up to 100 Call Log entries. When you are not logged in as an agent and the log
has missed calls, the top display line shows a Missed Call icon with the number of unan-
swered calls since you last accessed the Call Log or last logged in, whichever is more recent.
Calling a person from the call log
1. Press the Call Log button.
2. If applicable, scroll to the log you want (All, Missed, Answered, Outgoing) using the right or
left navigation arrows.
3. Use the down/up navigation arrows to scroll to the person you want to call.
4. Press the Call softkey or the OK button.
Adding an entry from the call log to your Contacts list
1. Press the Call Log button.
2. Select the person/number you want to add to your Contacts list.
3. Press the Details softkey.
4. Press the +Contact softkey.
5. Edit the name and telephone number, if necessary.
6. Press the Save softkey or the OK button.
Changing the language
1. Press the A (Avaya Menu) button.
2. Select Options/Settings...
3. Select Language/Region...
4. Select Language....
5. Scroll to the desired language and press the Select softkey.
6. When the desired language displays, press the Yes softkey to confirm the selected
language.
Avaya Menu
Use the Avaya Menu to adjust and customize options and settings for your telephone, get
information about your phone and network settings, and log the extension out. When you
press the A (Avaya Menu) button and scroll, you see the following menu choices:
• Options/Settings... - change your call settings, adjust brightness and contrast, select your
ringing pattern, change the display language, set timers and time format, and more.
• Network Info... - Network Info shows a summary of network-related parameters.
• About Avaya Agent Deskphone 16CC - shows the release number of your telephone soft-
ware.
• Extension Logout? - sign off the phone to protect your settings or to allow
another user to log in. Note that this logout involves the telephone exten-
sion itself and is not “agent logout,“ which logs you out as a user of that
extension. Extension Logout does not appear if you are logged in as an
agent.
16-602097
Issue 1
Jan. 2008
Comcode
700445109
Avaya Agent Deskphone 16CC
Quick Reference
For More Information
Go to www.avaya.com/support for latest support information, including user guide, administrator
guide, installation and maintenance guide, interactive document, and software downloads.