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PLACING CALLS
To place an outside call:
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Lift your handset and dial.
To select another line:
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Touch the line button.
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Lift your handset and dial.
The red light next to a line button means you will get that
line when you lift your handset. The green light means the
line is busy.
To place an intercom call:
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USING THE SPEAKER BUTTON
PRIVACY
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or
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Touch an Auto Intercom button.
Lift your handset.
Touch Intercom.
Lift your handset and dial.
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ANSWERING CALLS
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To answer a ringing or announced call:
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Lift your handset.
To answer a call at a 10-button HFAI voice terminal:
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If your HFAI/Mic light is on, begin talking after you
hear the beep.
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If the light is not on, lift your handset at the beep.
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QUICK DIALING
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CALL HANDLING
Hold. To put a call on hold:
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Touch Hold.
To return to the held call:
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Touch the call’s line button.
Transfer.
To transfer a call:
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Touch Transfer.
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Dial an intercom number or touch an Auto Intercom
button.
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Hang up.
If no one answers the call, it rings at your voice terminal
again.
Bridging. To join a call in progress on a line assigned to
your voice terminal:
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Touch the line button of the call.
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Lift your handset.
Conference. To add a second outside person:
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Touch Conference.
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Touch a line button.
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Dial an outside number.
(There is a limit of two outside people; two coworkers can
bridge onto the line.)
Drop. To disconnect one line at a time from the conference:
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Touch
Drop.
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Touch the line button.
On-Hook Dialing. To dial a number without lifting the
handset:
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Touch Speaker.
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Dial the outside number.
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When the person answers, lift your handset.
Group Listening. To allow others in the office to listen to
your call in progress:
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Without hanging up, touch Speaker.
Last Number Redial. To redial the most recent number you
dialed:
●
Lift your handset.
● Touch Last Number or dial the 3-character code #24.
Saved Number Redial. To save a number for later redialing:
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Before hanging up, touch Saved Number or dial the
3-character code #23.
To redial a number that you have saved:
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Lift your handset.
● Touch Saved Number or dial the 3-character code
#23.
Outside Auto Dial. To place an outside call with one touch:
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Without lifting your handset, touch an Outside Auto
Dial button.
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When the other person answers, lift your handset.
If the line is busy or if no one answers:
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Touch Speaker to cancel the call.
Auto Intercom. To place an intercom call with one touch:
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Touch an Auto Intercom button.
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Lift your handset when the other person answers.
If the line is busy or if no one answers:
● Touch Speaker to cancel the call.
Personal Speed Dial. To place a call using a Personal
Speed Dial code:
Lift your handset.
Dial a 3-character Personal Speed Dial code
[#01 through #22).
System Speed Dial. To place a call using a System Speed
Dial code (your administrator has a list of codes):
Lift your handset.
Dial a 3-character System Speed Dial code (#60
through #99).
Privacy. To prevent people from accidentally joining your
calls:
Before placing or receiving a private call, touch
Privacy.
The feature remains active until you:
Touch
Privacy
again.
Do Not Disturb. To temporarily prevent being interrupted by
a call:
Touch
Do Not Disturb.
The feature remains active until you:
Touch Do Not Disturb again.
lNTEROFFICE COMMUNICATION
Message. Your MERLIN Plus system attendant lets you
know that a message is waiting for you by turning on the
light next to Message.
Call your system attendant for the message. Then turn off
the Message light by touching Message.
Manual Signaling. To cause a beep at a coworker’s voice
terminal:
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Without lifting your handset, touch a Manual Signal-
ing button.
If the green light is on next to the button, the person is busy
on a call.
PAGING
Group Page. To make an announcement through other peo-
ple’s voice terminal speakers (your administrator has a list
of group members):
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Touch Intercom.
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Lift your handset.
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Dial a code for the group you want to page:
70 for all voice terminals in the system
71 for Group 1
72 for Group 2