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Key Words to Know
activate To begin or turn on the operation of a feature.
attendant The person who handles incoming and outgoing calls at the main
telephone console.
AUDIX Audio Information Exchange, an optional voice mail and message service
which provides coverage for calls to you by recording callers’ messages and reporting
Leave Word Calling messages.
call appearance A button used exclusively to place, receive, or hold calls. It has an
assigned extension number and is equipped with a red light and a green light.
console appearance The authorization (from your System Manager) to initiate Call
Forwarding All Calls for an extension other than your own.
coverage Automatic redirection of calls from an unanswered voice terminal to another
voice terminal. Redirection could be to the extension of a receptionist, secretary,
co-worker, AUDIX, or message center. A person who provides coverage is a covering
user.
DEFINITY Communications System Generic 2 The AT&T switch to which you are
connected. It transmits and receives voice and data signals for all communications
equipment in your network.
dial pad The 12 pushbuttons you use to dial a number and access features.