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Troubleshooting
If you have difficulty with your telephone, please try the suggestions
below. For Customer Service, visit our web site at www.
telephones.att.com, or call 1 (800) 222-3111. In Canada, call 1
(866) 288-4268.
My telephone
does not work
at all
• Make sure the battery is installed and charged
correctly. For optimum daily performance,
return the cordless handset to the telephone
base after use.
• Make sure the power adapter is securely
plugged into an outlet not controlled by a wall
switch.
• Make sure the telephone line cord is plugged
firmly into the telephone base and the modular
wall jack.
• Unplug the unit's electrical power. Wait for
approximately 15 seconds, then plug it back
in. Allow up to one minute for the cordless
handset and telepone base to synchronize.
• Remove and re-insert the battery of the
handset. If that still does not work, it may be
necessary to purchase a new battery.
• Disconnect the telephone base from the
modular jack and plug in a working telephone.
If this telephone does not work, the problem is
probably in the wiring or the local service. Call
the local telephone company.
Low Battery is
displayed on
screen
• Place the handset in the telephone base or
charger for recharging.
• Remove and re-install the battery and use it
normally until fully discharged, then recharge
the handset on the telephone base or charger
for 16 hours.
• If the above measures do not correct the
problem, the battery may need to be replaced.
Problem Suggestion
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