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Alcatel-Lucent
OmniPCX
Enterprise
Communication
Server
Genesys
Suite
THE WINNING COMBINATION
Converged Technical Support
Predictable deployments avoid
the hassle of cross compatibility issues
R&D Synergy
Superior level of integration
"The Alcatel-Lucent stamp"
Alcatel-Lucent Professional Services
Genesys certified engineering team -
"out of the box" customizations
Collaboration
CCteamer, presence based routing
Video Contact Center
Partnership with leading video providers
Applications IP phones
Advanced agent workplaces
ONE STOP VENDOR
EXTENDED INTERACTIONS
Wallboard
Voice Encryption
OmniPCX Offi ce Compact Edition
OmniPCX Offi ce
Attendant Directory
Distribution Matrix
Blade Center
AP61 AP60
Topology Map
Event summary on IP
desktop softphone
Event summary balloon
300 DECT
IP Touch 610 WLAN 4068 IP Touch
OmniGenesys Contact Center
400 DECT IP Touch 310 WLAN 4008 IP Touch
Extended Communication Server Premium Edition
Extended Communication Server Compact Edition
Cellular Extension
Radio-based Station DECT Cabinet M2Rack 1 and Rack 3
Appliance Server
4028 IP Touch Bluetooth Handset
Nokia ICC
VitalSuite Performance Management
Software
• Centrally manages network, application
and service quality
• Real-time event analysis and alarming
• Out-of-the-box support
• VoIP testing of audio and signaling
performance indicators
• OmniPCX Enterprise Integrated call and
system monitoring
• System Level Key Performance Indicators
OmniVista 4760 NMS application suite
• Centralised management platform
• 600 OmniPCX nodes
• 100,000* Users
• 200,000 Directory entries
• 30 simultaneous web based or Java clients
Services
• User-friendly Confi guration
• Network maintenance
• Operations audit
• Real-Time Alarms
• Tailored and animated Topology maps
• Multi-carrier Metering
• Performance analysis
• VoIP quality monitoring
• Company Directory
• Third-party SIP devices management
• Integration with Network Management
Platforms
* Application distributed on multiple servers
OmniVista / Management
Common Features
• 120 (h) x 45 (w) x 22 (d)
mm
• 110 g
• Vibrate mode
(direct key control)
• DECT/GAP
• Basic charger
• Dual charger
Wireless Terminals
Extended Communication Server
• Compact Edition for 6-25 users
• Premium Edition for 25-200 users
Features
• Collaboration: Virtual Desktop, Web-mail, Calendar,
Contact, Tasks
• Unifi ed Communications: Telephony Features with
OmniPCX Offi ce (Click-to-Call, Nomadic Extension,
Voice Messaging, Transfer)
• Mobility: Mobile Virtual Desktop, Push Mobile
• IT Services: Security & Network Functions, Mail Server,
Web Server
• Administration: Web-based Management,
Automated Software Update
Extended Communication Server
OmniPCX Offi ce
• Compact Edition for 6-20 users (6-50 IP users)
• Unit 1 / Unit 2 / Unit 3 for 6-200 IP users
Architecture
• Unit 1: 2 free slots / Unit 2: 5 free slots / Unit 3:
8 free slots
• Integrated AC/DC power supply
• Integrated battery back-up (10mn)
• Extended back-up with external battery
Applications
• 3 to 6 party conferencing
• Web audio conferencing
• Integrated Voice
• Integrated Unifi ed Messaging
• One Number Application, Cellular Voice Client
• Welcome Greetings
• Automated Attendant
• ACD/Call Center (32 agents, 4 supervisors)
• PIMphony Soft Phone
• PC based Attendant
• Management OmniVista 4760
• CSTA (XML Web Services)
• Networking: IP Network, SIP / H323
OmniPCX Offi ce
Wireless LAN
• No limit of Access Point
• AP60, AP61 single radio
- 12 communications in 802.11a
- 10 communications in 802.11g
- 8 communication in 802.11b
• AP65, AP70 Dual band
- 12 communications in 802.11a
- 10 communications in 802.11g
- 8 communications in 802.11b
Wireless Infrastructure
OmniTouch Contact Center Standard Edition
• 5,000 Declared agents
• 5,000 Agents with private extension
• 1,000 CCA Soft phone agents
• 1,000 CCO Outbound agents
• 1,000 CTI supervision
• Advanced Call Routing (Skill mapping)
• 30 Supervision CCS
• 30 RTI Wallboard connections
• 8 Wall board Serial links
• 1 Work Force Management interface
• CCIVR
OmniTouch Contact Center Premium Edition
• CC Interaction
- 150 Incoming Voice Agents with CTI supervision
- 150 Outgoing Voice Preview and Predictive
Agents
- 150 Agent scripting
- 150 Email Agents
• Actionable CC
- 15 Visual CC (Supervisors)
• Visual IVR
• Exposure CC
- Developer SDK
- Openness Pack Reporting
- Openness Pack Workforce Management
- Openness Pack IVR and Wallboard
• Adapters
- G+ Adapters for Microsoft CRM
- G+ Adapters for SAP ERP
- G+ Adapters for SAP CRM
OmniGenesys Contact Center Solution
• Scalable Solution
- Unlimited number of Multi Media Blended
• Customer Interactions
- Inbound Voice, Outbound Voice
- Self-Service
- Email
- Web Chat
• Collaboration
- CCTeamer
• Integration
- Agent Desktop
- Expert Contact
- Gplus Adaptors
- SDK
• Insight
- Workforce Management
- Supervisor desktop
- Informart
0mniTouch Contact Center
OmniPCX Enterprise
• Architecture: Centralised, Distributed,
Networked
• Performance 300,000 BHCC
• Resilience
- IP Redundancy Level 2 or 3
- 99.999% time availability
- 100 PCS
• 15,000 Users per Communication Server
- 15,000 IP Touch wire line phones
- 5,000 SIP wire line phones
- 5,000 wire line TDM phones
- 5,000 DECT or Wireless LAN phones
- 5,000 Cellular Extensions
- 1,000 S0 terminals
- 50 Attendants
- 240 Media gateways
• 10,000 Trunks per node
• 2500 SIP Trunks per node
• 100 Nodes in an ABC Network (cluster)
- 100,000 users per ABC Network
- 24,000 Media gateways
• 255 “ABC Networks” (clusters) in a “Supra
Network”
• 25 Millions users per “Supra Network”
Features
• 500+ Business Telephony features
• Embedded SIP Communications
- SIP telephony features
- SIP Trunking to NGN2
• Attendant Services
• Voice and fax mail
• Contact centre services
• Full feature set for DECT
• Voice over Wireless LAN
• Cellular Extension
• Survivability PCS
• VoIP Encryption
• Multi Companies/Departments
• Hotel and Hospital services
OmniPCX Enterprise
Services
• Telephony
• Unifi ed Messaging (email, fax, voice mail)
• One Number routing
• Instant Messaging
• Audio, Web and Video Conferencing
• Audio Messaging Delivery Service
• Rich Presence
Unifi ed Client: My Instant Communicator
• Personal Computer
• Mobile Phone
• 8 Series (4038, 4068)
• Complements IBM and Microsoft desktop environments
• Openness through XML Web Services
• Security policy
- Authentication (LDAP/LDAPS, RADIUS)
- Single Sign On (NTLM)
- Confi dentiality (HTTPS, LDAPS)
• Redundancy
- Availability (N+1)
OmniTouch Unifi ed Communications
• Stand alone
• 500 users
• 8 x IP Media Gateway
• Voice Mail 4645
• Contact Center
- 50 Agents
- 2 Supervisors
• OmniVista 4760
- 2 simultaneous clients
- 3,000 directory entries
• OmniTouch Unifi ed Communications
- My Instant Communicator
- One number services
• Availability Passive Call Server
• Silent installation wizard
• Virtual machine and host parameter scripts
Business integrated Communication
Solution
Security
• System Authentication
- Radius server
- 802.1X IP Touch authentication
• System Security
- OmniPCX Enterprise Embedded fi rewall
- Managed IP Touch PC port
- IP Touch PC port VLAN Tagging
- Management clients encryption IPSEC
• System management (dual port, SSH, SSL, SNMPv3,
etc.)
• System Integrity
- Media Gateways and IP Touch binaries signatures
- Logs history: Syslog
• User Authorization
- Call barring
- Business and hospitality pre-payment
- Secured DISA
Security
Architecture
• Server Security Module (SSM)
for Communication Server
• Media Security Module (MSM)
to other IP components
• Software Security Module integrated
in IP Touch phones and Soft Phones
Media Encryption
• Voice encryption based on SRTP with
AES 128 bits
• Transparent modem and fax encryption
Signalling Encryption and Integrity
• Signalling protection: IP Sec ESP
(Transport mode) with AES 128 bits
• Signalling integrity: HMAC SHA1
Voice Encryption
• Multimedia TDM attendant 4059 SBC
• Multimedia IP attendant 4059 IP
• Attendant 4059 common features
- Graphical view of waiting queues
- Direct access to called party communication resources
- Subscriber and trunks supervision
- Text messaging
- Recording of communications
- System management
- DECT guest management
- Dynamic Directory access key
• IP attendant Soft Phone
Attendants Devices Class B
Per Communication Server
• 240 IP MG Rack 1 or Rack 3
• 120 IP MG two Rack 3
• 80 IP MG three Rack 3
• 90 Crystal IP MG M2 or M3
Crystal Media Gateway Features
• 800 TDM phones
• 5,000 IP phones
• 12 ISDN or Private PRI
• 40 ISDN BRI
IP Media Gateway Features
• 250 TDM phones
• 5,000 IP phones
• 12 ISDN or Private PRI
• 12 ISDN BRI
Media Gateway
To provide our customers with the industry’s best value in feature-rich and open standard communication system.
• Synchronization
Microsoft Active
Directory – Alcatel-Lucent
OmniVista 4760
- Automatic user phone
number assignment
- Automatic
communication
parameters change
- Simplifi ed telephony
management
• Billing Credit Control
- Individual usage control
- Threshold notifi cations
- Public network access
limitations
• OmniVista 4760 SNMP
Integration
- Real time and automatic
voice components
identifi cation
- Alarm management
• Remote Silent
Observation
- Permanent listening
- Restricted barge-in
- Help request from
agents
• OmniGenesys Wallboard
Manager
- Real-time information
display
- Real-time update
- Scheduled multiple
templates
- Multi-language
management web
interface
Out Of The Box Solutions
300 DECT
• Graphic display
(pixels) 96 x 48
Monochrome LCD
• Backlight Display (blue)
400 DECT
• 98 x 66 Color LCD with
4,096 colors
• Speakerphone
• Backlight Display (white)
and keypad (blue)
• Headset connection
Common Features
• 111 g
• Graphic display (pixels)
128 x 96 Monochrome LCD
• Speakerphone
• Backlight Display and keypad
• Vibrate mode
• Headset connection
• Wireless standards IEEE 802.11
a/b/g
• Basic charger
• Dual charger (including
confi guration cradle through
USB link for software upgrade)
• Quad charger
IP Touch 310 WLAN
• 137 (h) x 51 (w) x 23 (d)
mm
4068
• Adjustable graphical display
• 240x320 pixels ¼ VGA
• 4096 colors
• Comfort handset
• Specifi c headset plug 3.5 mm
• Alphabetic keyboard
• Bluetooth
®
1.2 wireless techn.
• Additional PC connectivity
with switch
4038
• Adjustable graphical display
• 100x160 pixels
• 4 gray levels
• Comfort handset
• Specifi c headset plug 3.5 mm
• Alphabetic keyboard
• Additional PC connectivity
with switch
4028
• Adjustable graphical display
• 64x128 pixels
• Black & white
• Comfort handset
• Specifi c headset plug 3.5 mm
• Alphabetic keyboard
• Additional PC connectivity
with switch
4018
• Character display
• 20 characters
• Black & white
• Comfort handset
• Additional PC connectivity
with switch
4008
• Character display
• 20 characters
• Black & white
• Standard handset
Wireline Terminals
Common Features
• Hands-free mode
• External loudspeaker
• External power supply
• Dial by name
• IEEE 802.3af full compliance
• 10/100/1000BT Auto sensing
& confi gurable
Add - on modules
• 10 traditional keys add-on
module
• 40 extra keys add-on module
• 14 keys with LCD add-on
module
• Bluetooth
®
handset
• Headsets
www.alcatel-lucent.com
EAN 4287628 - 02/2008 - © 2008 - Alcatel Lucent Enterprise -
32, avenue Kléber - 92707 Colombes - France - RCS Paris B 602 033 185.
Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo, are trademarks
of Alcatel-Lucent. All other trademarks are the property of their respective
owners. Alcatel-Lucent assumes no responsibility for the accuracy
of the information presented, which is subject to change without notice.
© 2008 Alcatel-Lucent. All rights reserved. Photos: Alcatel-Lucent.
Printed in EEC on chlorine-free paper.
Design: Art Connexion - 6133
• Security
- WEP RC4 algorithm
- WPA 128 bits User Authentication Key
- WPA2 Advanced Encryption Standard
DECT Mobility Infrastructure per
Communication Server
• 1,000 RBS per system
• 256 IBS per system
• RBS: 12 communications
• IBS: 6 communications
• Security
- 8 PARI
- 128 bits User Authentication Key
- 64 bits Derived Cipher Key
IP Touch 610 WLAN
• 145 (h) x 51 (w) x 23 (d)
mm
• Push-to-talk feature