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Using the Directory
The Directory can store up to 200
names and numbers, which are
displayed in alphabetical order.
Tip: Store all your Directory
contacts the same way, either
first name first, or last name
first. This will make it easier to
find names and numbers.
A
DDING
a name and number
to the Directory:
1. Press the Directory button .
2. Press the AddNew softkey.
3. Enter the number using the dial
pad. You can enter up to 24
digits. Hyphens will be
automatically added. If you need
to enter a pause (between your
voice mail number and password,
for example), press the Pause
softkey. The pause icon
will
appear. To program a number
that uses Flash, press the Flash
softkey where it is required in the
number. The Flash icon will
appear.
Press the Backspace softkey or
3 to erase a number.
4. Press the Save softkey.
5. Enter a name using the letters on
the dial pad. See the following
instructions “Entering Letters
and Characters” to enter names
using the dial pad. The name can
have up to 16 characters,
including spaces.
Press the NextSpace softkey or
4 to move to the next letter or
add a space.
Press the Backspace softkey or
3 to erase a character.
6. Press the Save softkey. The new
entry now shows on the display.
Note: You can also copy an entry
from the Callers List to the
Directory using the J
button, before or after you
have changed it.
E
NTERING
Letters and
Characters
You can enter characters using the
telephone’s dial pad. To enter a letter,
press the key with that letter on it. If
the letter is the second one on that
key, press the key twice. For example,
to enter ‘R’, press ‡ three times.
The cursor will advance to the next
space after a delay of 2 seconds or if
you press a different key.
To change the case of a letter, press
the ChangeCase softkey, and then
enter the letter. By default the first
letter of a word or name will be
capitalized, and the letters following
will be lower case.
Special characters are entered by
pressing the ⁄ and the £ keys.
Characters will appear in this order:
⁄: & , ( ) ` . _ - 1.
£: # / \ @.
†
These services may have different names in your area. Contact your telephone company
for details.
F
INDING
entries in the
Directory:
1. Once in the Directory, press ˘
to scroll down and ¯ to scroll
up one listing at a time. Hold
either key down to scroll
continuously.
2. Press a dial pad key to see listings
that start with that letter. For
example, fi takes you to the
first “J” listing, fifi takes you
to the first “K” listing.
C
HANGING
entries in the
Directory:
1. Find the entry you would like to
change.
2. Press the Change softkey.
3. To change the number, use the
Backspace softkey or 3 to
erase digits. Use the dial pad to
add digits. Use the Pause
softkey to insert a 2 second
pause. The pause icon
will
appear.
4. Press Save to move to the name.
5. To change the name, use the
Backspace softkey or 3 to
erase letters. Use the dial pad and
the NextSpace softkey to add
letters. Press the ChangeCase
softkey to switch between upper
and lower case.
6. Press Save to save changes.
C
OPYING
from the Callers
List, the Redial List, or the
Display to the Directory:
1. Open the Callers List, Redial
List, or answer a call.
2. When the number is displayed
on the screen, press J.
If the entry includes a name and
number, the display will show
Saved: Directory.
3. If the entry is a number only
(such as in the Redial List), you
will be prompted to enter a
name. Once you’ve pressed the
Save softkey to save the name,
the display will show Saved:
Directory.
Icons
The display uses icons to convey
information about calls, Directory
entries, Callers, and services.
Icons in the Callers List:
You are viewing the Callers
List.
You answered the call when
it came in.
You did not answer the call
when it came in.
You were on another call
when this call came in.
You have returned the call
from the Callers List.
Icons in the Directory:
You are viewing the
Directory.
You pressed the Flash
softkey, or Flash has been
programmed into a
number.
You pressed the Pause
softkey or a pause (which is
about 2 seconds) has been
programmed into a
number.
Other List Icons:
You are viewing the Redial
List.
You are viewing the
Options List.
Icons in the Services List:
You are viewing the
Services list.
Press 4 or 3 for more
information.
Service information is being
downloaded to your
telephone.
Using the Redial List
The Redial List records the last 10
numbers you dialed.
R
EDIALING
a number:
1. Press ∑ to view the
Redial List.
2. Use the ˘¯ keys to move
the cursor to the number you
want to dial.
Using Services
The Model 390 telephone allows you
to access enhanced telephone
company subscription features and
services, which can include home
banking, catalogue shopping,
restaurant guides, and voice mail.
Services may be free or may have a
subscription cost. Contact your
telephone company for information.
The Services menu shows the services
that require subscription. Before
selecting a service, you must
download the service into your
telephone. Contact your telephone
company for information on
downloading services in your area.
Downloading a service is as simple as
dialing the subscription number and
following any voice prompts.
Your phone may be capable of
automatically dialing out to update
your subscribed features and services.
For more information on this ability,
contact your telephone company.
Some services may be available by
dialing them directly. You do not
have to download these services, but
you may wish to save them in your
Directory.
Note: Some options, such as the call
timer, may be disabled when
you are using a service.
Troubleshooting
What are services, and how do
I use them?
Services are provided by your telephone
company, and include basic features such
as Caller ID
†
. Other services can be
accessed through the Í key, and
may include services such as Call
Forwarding
†
and Voice Mail
†
. Before using
your services, you must activate them by
contacting your local telephone company.
See the section “Using Services” for
more information.
I’m having trouble with
services I have subscribed to –
how do I get help?
Usually your telephone company supplies a
special number to call for activation of
your services. When you call this number,
you must follow the recorded instructions
carefully. This allows the telephone
company’s system to recognize your
phone and customize it with the services
you have subscribed to. If you have any
activation problems call your local
telephone company.
Why are there no prompts on
the screen when a Call Waiting
call comes in?
You must subscribe to Call Waiting
Identification
†
from your telephone
company.
Why is the light not coming on
with a new Voice Mail Message?
You must subscribe to the “Visual”
Message Waiting
†
service from your
telephone company for this function to
work.
Why don’t numbers I return
from the Callers List connect?
Incoming calls are recorded with the area
code attached, whether they are long
distance or local calls. You must remove
the area code from local calls in order to
call from the Callers List, or use the Area
Code option in the options list to have
local area codes automatically removed.
See the section “Customizing your
phone” for information about the Area
Code option.
Alternatively, you may need to add ‘1’
before long distance numbers in order to
dial long distance.
Why is my display blank?
Ensure that the power adaptor is fully
plugged into the electrical outlet, and that
the outlet is supplying power (you can test
this with another electrical device, such as
a lamp).
How do I set the time and
date?
If you subscribe to the Caller ID
†
service,
the first incoming call will update the
phone with the correct time & date.
Otherwise, use the Time/Date option in
the options list to manually set the time
and date.
Why can I only see 4 options
when the user guide says there
are 6?
The telephone screen will only show 4
options at a time. To see more, press the
down arrow button ˘.
How do I remove the stand
from the phone?
Place one hand on top of the phone, and
place the other hand on the top of the
stand. Pull the stand away from the
telephone. You will have to pull quite
forcefully, but this will not break the stand.
Can I turn the light on the
screen off?
No. You can only adjust the contrast of the
display.
Why are Callers not
identified on the display?
Caller ID information usually arrives
between the first and second ring. Let the
telephone ring at least once before
answering. Make sure you subscribe to
Caller ID
†
services from your local
telephone company.
Why can’t I dial a number in
the Callers List?
You must subscribe to a Caller ID
†
service
for names and/or numbers to be recorded
in the Callers List. If the number of the
caller is unknown or private, you cannot
return the call. Or, the number may
require an area code. Press the EditNum
softkey to edit the number, then press the
Dial softkey.
Why can’t I hear a caller or be
heard?
Increase the receiver or speaker volume.
Make sure the handset cord is inserted
securely into the jack. If the speaker light is
flashing, the call is muted; press the
ß key to turn mute off; the light
will be steady and not flashing.
Why does the telephone
wobble?
Make sure the cords are routed properly
through the stand, as indicated in the
Installation section. Check that the stand
has been properly snapped into place.
What does
Hold MsgHold Msg
Hold MsgHold Msg
Hold Msg do?
This is an option available with some Call
Waiting
†
services. When you are on a call,
and another call comes in on Call Waiting,
you can press the Hold Msg softkey to
send a network message to the caller. The
message will ask the caller to hold, and tell
them that you will be with them shortly.
You can then answer the call at your
convenience. Contact your local telephone
company for activation information.
What does
Answ_CW Answ_CW
Answ_CW Answ_CW
Answ_CW or
SwitchSwitch
SwitchSwitch
Switch
do?
This is an option available with some Call
Waiting
†
services. These softkeys allow you
to put the current call on hold, and answer
a Call Waiting call. You can then switch
between calls normally. Contact your local
telephone company for activation
information.
What is a softkey?
There are three keys on both the left and
right side of the display. They do different
things, depending on the command
displayed next to them. See the section
“How do I use softkeys?” for more
information.
If you’ve read this owner’s manual and consulted the Troubleshooting section and still
have problems, please call 1-800-574-1611 for technical assistance.
© Aastra Telecom 1999
P0903258 03
D
IALING
from the Directory:
1. Find the entry you would like to
call in the Directory.
2. Lift the handset to dial the
number, or press the Dial
softkey or ⁄ to dial the
number using Handsfree.
D
ELETING
an entry in the
Directory:
1. Find the entry you would like to
delete.
2. Press the Delete softkey.
3. Press the Delete softkey again to
confirm.
D
ELETING
all entries in the
Directory:
Once you have deleted the Directory,
you cannot get entries back. You can
protect the Directory by locking it.
To permanently delete all entries in
the Directory:
1. Press the Directory button
to open the Directory.
2. Press the DeleteList softkey.
3. Press the Delete softkey to
confirm.
L
OCKING
the Directory:
You can lock the Directory so that
entries cannot be deleted or changed.
You cannot add entries to a locked
directory.
1. Press £.
2. Press o.
3. Press •. The display shows
Directory locked.
To unlock the Directory:
1. Press £.
2. Press o.
3. Press £. The display shows
Directory unlocked.
A
CTIVATING
services:
1. Dial the number provided by
your telephone company and
follow the prompts.
2. Once you have successfully
downloaded the services of your
choice, press the Í key.
The Services menu appears.
3. Use the ˘¯ keys to move
the ˆ indicator to the Service you
want to select.
4. Press the Select softkey to
activate the service next to the ˆ
indicator.
5. Once you have connected to the
service, follow the instructions
on the display.
6. To exit a service session, press the
Quit softkey, Í or
k to leave the Services
List.
D
EACTIVATING
services:
You may deactivate a service by
contacting your telephone company.
You can delete a downloaded service
in the Services menu by selecting it
and pressing the Delete softkey.
The service will appear as
<deleted>.
If you download another service, it
may overwrite any service displayed
as <deleted>.
3. Lift the handset to dial the
number, or press the Dial
softkey or ⁄ to dial the
number using Handsfree.
D
ELETING
the Redial List:
1. Press ∑ to view the
Redial List.
2. Press the DeleteList softkey.
3. Press the Delete softkey to
confirm.
Advanced Features
P
REDIALING
a number:
Predialing lets you view a number
before you dial. Enter the number
using the dial pad and before lifting
the handset. Use the Backspace
softkey or 3 to correct any errors. To
dial the number, lift the handset, press
the Dial softkey, or press ⁄.
H
ANDSFREE
Calling:
The Handsfree feature allows you to
speak to someone without using the
handset. To dial using Handsfree,
enter a number and then press
⁄ or the Dial softkey. To
answer using Handsfree, press
⁄ when a call is ringing. To
switch between Handsfree and the
handset when the handset is off hook,
press ⁄. When the handset
is on hook, press ⁄ to
disconnect a Handsfree call.
When Handsfree is on, the speaker
light turns on. When the speaker light
is on, press ß at any time to
mute Handsfree. The speaker light
will flash and you will hear the caller,
but they will not hear you. To switch
between Handsfree and mute press
ß.
T
IMING
a call:
When you make or answer a call, the
Timer shows the elapsed time of the
call.
U
SING
Flash:Flash:
Flash:Flash:
Flash:
The Flash softkey allows you to
access telephone company subscribed
services, such as call waiting and
three-way calling. These services vary
from area to area, so contact your
telephone company for instructions
on using available services and your
Model 390 telephone. If these
instructions say to press the “hook-
switch” or “receiver button,” press the
Flash softkey.
E
XTENSION
IN
U
SE
:
The Extension in use prompt
appears on the telephone display and
the light turns on when someone uses
another telephone on the same line.
This message also appears when the
telephone is not properly connected to
a phone line.
Display prompts
Instructions and information are
displayed on the large screen. If you
are unsure what a certain prompt
means, find it here, or see the
Troubleshooting section for
additional information.
Directory is full – The Directory
has 200 names and numbers in it.
You need to delete an entry before
you can add another entry.
Directory locked – The Directory
has been locked, and you cannot edit,
add, or delete entries. See the section
“Using the Directory” for more
information.
Message Waiting – Check for new
messages in your Voice Mail service
*
.
More ˆ – Press 4 to see other
prompts.
Private name or Private Number
– The caller has requested that the
name (or number) not be shown.
Ringer is OFF – No audible ringing.
To turn the ringer on again, press the
right side of —.
Unknown name or Unknown number
– The telephone company is unable
to provide the name (or number) of
the caller.
XX New caller(s) – XX new calls
have been added to the Callers List
since you last checked it.
XX Call(s) bumped – XX callers
have been deleted from the Callers
List to make room for new callers.
* You must subscribe to a Caller ID service
for this feature to work. Consult your
local telephone company for information.
* You must subscribe to a Visual Message
Waiting service for this feature to work.
Consult your local telephone company for
information.
Using the Callers List
The Callers List records the last 100
callers
*
, in the order they called. The
telephone display will indicate when
there are new callers.
When the Callers List is full, new
callers are added to the list, and the
oldest callers are deleted. In the
Callers List you will see the message
XX New caller(s), XX Call(s)
bumped on the display.
V
IEWING
the Callers List:
1. Press the Callers button .
2. Press ¯ and ˘ to move up
and down in the Callers List.
Hold either key down to scroll
continuously.
You can also press the Resume
softkey to see the last caller you
viewed the last time you entered
the Callers List.
3. Press the Callers button , the
Quit softkey, or k at
any time to leave the Callers List.
Note: k will also hang up a
caller if you are on a call.
C
ALLING
an entry in the
Callers List:
1. Find the entry you would like to
call in the Callers List.
2. Lift the handset to dial the
number, or press the Dial
softkey or ⁄ to dial the
number using Handsfree.
C
OPYING
from the Callers List
to the Directory:
When the number is displayed in the
Callers List, press J. The
display will show Saved:
Directory. If the entry in the
Callers List does not have a name
(i.e. if the name is listed as Unknown
or Private), you will be prompted
to enter a name. You can edit a
number in the Callers List and then
copy it to the Directory.
C
HANGING
a number in the
Callers List before dialing:
Tip: If you have to frequently
remove area codes to return
local calls, you should use the
Area Codes option and add
your local area code(s).
Note: The Callers List does not save
changes. If you plan to dial the
number again, copy it to the
Directory and change it there.
1. Find the caller in the Callers List
you wish to dial.
2. To add digits, use the dial pad.
3. To delete digits, press the
EditNum softkey to begin
editing. Use the dial pad to add
digits.
4. Lift the handset to dial the
number, or press the Dial
softkey or ⁄ to dial the
number using Handsfree.
D
ELETING
an entry in the
Callers List:
1. Find the entry you would like to
delete in the Callers List.
2. Press the Delete softkey.
3. Press the Delete softkey again to
confirm. The display shows Item
is erased.
D
ELETING
all entries in the
Callers List:
1. Press the Callers button .
2. Press the DeleteList softkey.
3. Press the Delete softkey to
confirm. The display shows
Callers list is empty.
Status lights
Speaker Light
• Speaker light is on: a call is on
Handsfree (speaker).
• Speaker light flashes and the
display shows Microphone
muted: a call is muted. Press
ß to take the call off
mute.
Telephone Light
• Light flashes and the display
shows Call is on hold: a call is
on hold. Press o or lift
the handset to take the call off
hold.
• Light flashes and the display
shows Message Waiting:a
message is waiting for you at
your message or voice mail
service
*
.
• Light flashes quickly and the
ringer sounds: you have an
incoming call.
• Light is on and the display shows
Extension in use: an
extension telephone is using the
line. This message also appears
when the telephone is not
properly connected to a phone
line.