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Troubleshooting
41-001160-03, Rev 00, Releaes 2.4 9-15
Troubleshooting
Error Messages Display
An Administrator can view generated error messages that may have occurred
during startup or reboot of the IP Phones. The IP Phone UI has a selection on the
Phone Status page called, “Error Messages” at the location, Options->Phone
Status->Error Messages. The Aastra Web UI also allows you to view these error
messages at the location Advanced Settings->Troubleshooting->Error Messages.
These options allow you to view error messages generated by modules during
startup only (not after registration has completed). You can use this information
for troubleshooting purposes or for reporting the errors to the Administrator.
The IP Phone stores and displays up to 10 error messages (any extra error
messages beyond 10 are discarded). The time and date of each error message also
displays. After a reboot, the previous error messages are discarded and, if
applicable, new error messages display. If there are no error messages during
startup or after a reboot, the message, “No Error Messages” displays on the
screen. Error messages display in the language currently set on the phone.
The following table identifies the possible error messages that may display.
Possible Error Message Description
Bad Certificate A Transport Layer Security (TLS) certificate
is not valid. The invalid certificate can be
any of the following:
• root and intermediate certificate
• local certificate
• private key filename
• trusted certificate
802.1x Startup Failed The Extensible Authentication Protocol TLS
(EAP-TLS) certificates and/or the EAP-MD5
information has failed on the phone.
LLDP Startup Failed Link Layer Discovery Protocol (LLDP) failed
during startup of the phone.
HTTP Connection Manager Init Failed The Hypertext Transfer Protocol (HTTP)
connection manager initialization failed
while updating the configuration on the
phone.
Failed to config Line Manager The configuration of the Line Manager
module on the phone has failed.
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