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41-001507-00 REV00 – 04.2014 18
Troubleshooting Solutions
Why is the light not coming on with a new voice mail message?
Your phone system or service provider must provide “visual” message waiting service for this function to work. Check
with your system administrator for more information.
Why is my handset not working?
Check to ensure that the handset cord is fully connected to both the phone and handset. See the section “Connecting a
Handset or Headset” on page 8 for information.
Why is my display blank?
Ensure that power is being provided to your phone. If your network does not provide inline power over Ethernet, you can
obtain a PoE inline power injector to provide power over Ethernet locally to your phone. See the section “Connecting
to the Network and to Power” on page 7 for details.
Why does the telephone wobble?
Make sure the cords are routed properly through the back of the phone, as indicated in the section, “Connecting a Hand-
set or Headset” on page 8. Check that the stand has been properly inserted.
What is a softkey?
The 6867i has a total of 10 softkeys (6 programmable softkeys, located at the left of the front panel and 4 context-sensitive,
state-based softkeys, located at the bottom of the front panel). You can program all 10 softkeys to perform specific func-
tions and access enhanced services provided by third parties (for example, XML applications) on the phone.