I picked up the phone receiver and placed a phone call. As soon as I put the receiver back LED flashed "AA" and next thing I know the 9 messages I had saved were gone. I DID NOT touch the erase button. I DID NOT hear an annoucement that messages would be erased. Sadly, 6 of those messages are ones I very much wanted to save as they were from a loved one who had died just last Sept. Needless to say, I am VERY upset that this machine went haywire and erased these messages without me prompting it to erase the messages via the ERASE button. Can you retrieve these messages if I send the phone to you? Nobody should worry that their Freedom Phone is going to bring heartbreak to them by just inexplicably erasing precious saved messages. I can't tell you how disappointed and angry I am right now! This SHOULD NOT have happened!