Filter
Top Products
Help Guide
Power and charging
The headset is not turned on.
Charge the battery of the headset.
The headset cannot be turned on while charging the battery. Remove the
micro-USB cable from the headset, and then turn on the headset again.
Charging cannot be done.
Check that you are using the micro-USB cable supplied.
Check that the micro-USB cable is connected to the headset and the computer
firmly.
Check that the computer is turned on.
Check that the computer is not in standby, sleep or hibernation mode.
Charging time is too long.
Check that the headset and the computer are directly connected, not via a
USB hub.
The headset cannot be recognized by a computer.
The micro-USB cable is not connected properly to the USB port of the
computer. Connect the micro-USB cable again.
Check that the headset and the computer are directly connected, not via a
USB hub.
A problem may have occurred with the connected USB port of the computer.
Connect to another USB port if it is available.
Try the USB connection procedure again in cases other than those stated
above.
Search
Top > Troubleshooting > Possible causes of symptoms >
104