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Help Guide
What can I do to solve a problem?
If the headset does not function as expected, try the following steps to resolve the
issue.
1. Find the symptoms of the issue in this manual, and try any corrective actions
listed. [Details]
2. Connect the headset to your computer to charge the battery. [Details]
You may be able to resolve some issues by charging the battery.
3. Reset the headset.
4. Initialize the headset.
This operation resets volume setting, etc. and deletes all pairing information.
5. Look up information on the issue on the customer support Web site.
http://www.sony.net/
6. If the approaches listed above fail to resolve the issue, consult your nearest
Sony dealer.
Resetting the headset
Set the headset in charging status, then press the POWER and VOL – buttons
simultaneously. The unit will be reset. Pairing information is not deleted.
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