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SoundPoint
®
IP 560
Quick User Guide
Basic Phone Features
Customizing Your Phone
Applies to phones running SIP 2.2 or
later.
For detailed information please consult
the comprehensive SoundPoint IP 560
User Guide available at:
www.polycom.com/support/voicedocum
entation/
©2007 Polycom, Inc. All rights reserved.
Polycom, the Polycom logo and SoundPoint are registered
trademarks of Polycom, Inc. in the U.S. and various countries.
All other trademarks are the property of their respective owners.
Information in this document is subject to change without notice.
BASIC PHONE FEATURES
PLACING A CALL
Using the Handset:
Pick up the handset and dial the
number or dial the number first, and
then pick up the handset.
Using the hands-free Speakerphone:
1. With the handset on-hook, press:
- any assigned line key, or
- the NewCall soft key.
2. Dial the number.
Or dial the number, and then press the
Dial soft key.
Using the optional Headset:
1. With the headset connected, press:
- any assigned line key, or
- the NewCall soft key.
2. Press
.
3. Dial the number.
Or dial the number, and then press
.
During a call, you can alternate
between handset, headset, or hands-
free modes by pressing the
or
keys, or picking up the handset.
ANSWERING A CALL
Using the Handset:
Pick up the handset.
Using the Speakerphone:
Press:
-
, or
- the line key, or
- the Answer soft key.
Using the optional Headset:
Press
.
Incoming calls may be ignored by
pressing the Reject soft key or
during ringing.
ENDING A CALL
Using the Handset:
Hang up or press the EndCall soft key.
Using the Speakerphone:
Press
or the EndCall soft key.
Using the optional Headset:
Press
or the EndCall soft key.
MICROPHONE MUTE
During a call, press
. Mute applies to
all modes: handset, headset, and
hands-free. You can hear all other
parties while Mute is enabled.
To turn off Mute, press
again.
CALL HOLD AND RESUME
1. During a call, press
Hold
or the Hold
soft key.
2. Press
Hold
again, the Resume soft
key, or the line key to resume the call.
LOCAL CONFERENCE CALLS*
To create a three-way local
conference call:
1. Call the first party.
2. Press
or the Confrnc soft
key to create a new call (the active call
is placed on hold).
3. Place a call to the second party.
4. When the second party answers,
press
or the Confrnc soft key
again to join all parties in the
conference.
When a conference has been
established, pressing the Split soft
key will split the conference into two
calls on hold.
Placing the call on hold on the
conference originator’s phone will
place the other parties in the
conference on hold.
A conference may be created at any
time between an active call and a call
which is on hold (on the same line or
another line) by pressing the Join soft
key.
Ending the call on the conference
originator’s phone will allow the other
parties to continue the conference.
___ _
* - Conferencing is an optional feature that must be
configured on the call server. Particulars and menu
options may vary.
CALL TRANSFER
1. During a call, press
Transfer
or the
Trnsfer soft key (the active call is
placed on hold).
2. Place a call to the party to which you
want to transfer the call.
3. After speaking with the second party,
press
Transfer
or the Trnsfer soft key
to complete the transfer.
Press the Blind soft key to transfer the
call without speaking to the second
party.
Transfer may be cancelled during
establishment by pressing the Cancel
soft key. The original call is resumed.
CALL FORWARDING
To enable call forwarding:
1. Press the Forward soft key from the
phone’s idle display or press
Menu
and select Features, and then
Forward.
2. Select a Forwarding Type from
Always, No Answer, and Busy.
3. For all types, enter a number to
forward all future calls to.
4. For No Answer, enter the number of
rings before forwarding.
5. Press the Enable soft key to confirm
Call Forwarding. A moving arrow icon
appears for that line to confirm Call
Forwarding is enabled.
To disable call forwarding:
1. Press the Forward soft key from the
phone’s idle display or press
Menu
and select Features, and then
Forward.
2. Select a Forwarding Type from
Always, No Answer, and Busy.
3. Press the Disable soft key.
Call forwarding is not available on
shared lines.
If call forwarding is configured on the
call server (invoked using * code dialing
or from a PC-based application), then
particulars and menu options may vary.
SoundPoint IP 560 Quick User Guide. 1725-12566-001 Rev A. 11/2007 1