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SoundPoint IP 550/560 Quick User Guide. 1725-12566-001_Rev B. 08/2010
Quick User Guide
Basic Phone Features
Customizing Your Phone
Applies to phones running Polycom UC
Software 3.3.0 or later.
The content in this guide may vary
depending on phone configuration.
Particulars and menu options may vary.
For detailed information, please consult
the comprehensive SoundPoint IP
550/560 User Guide available at:
Step in/out of menus, toggle
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hereof may be reproduced or transmitted in any form or by any
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without the express written permission of Polycom.
BASIC PHONE FEATURES
PLACING A CALL
Using the Handset:
Pick up the handset, and then dial the
number. Alternatively, dial the number
first, and then pick up the handset.
Using the hands-free Speakerphone:
• With the handset on-hook, press ,
any assigned line key, or the New
Call soft key. Then, enter the
• Dial the number, and then press
or the Send soft key.
Using the optional Headset:
• With the headset connected, press
, any assigned line key, or the
New Call soft key.
• Dial the number, and then press .
During a call, you can alternate
between modes by pressing or
or picking up the handset.
ANSWERING A CALL
Handset: Pick up the handset.
Speakerphone: Press , the line key,
or the Answer soft key.
Headset (optional): Press .
Incoming calls may be ignored by
pressing the Reject soft key or
ENDING A CALL
Press the End Call soft key or the line
key corresponding to the line. Or,
depending on the call mode, press ,
press , or hang up the handset.
to call the most recently
During a call, press . Mute applies
to all modes. You can still hear all other
parties while Mute is enabled, but other
parties cannot hear you.
To un-Mute, press again.
CALL HOLD AND RESUME
During a call, press or the Hold
Press again, the Resume soft key,
or the line key to resume the call.
LOCAL CONFERENCE CALLS
To create a three-way local
1. Connect to the first party.
2. Press or the Confrnc soft
key to create a new call (the active
call is placed on hold).
3. Place a call to the second party.
4. When the second party answers,
press or the Confrnc soft
key again to join all parties in the
• Placing the conference call on hold
will place the other conference
parties on hold.
• Pressing the Split soft key will split
the conference into two separate
calls on hold.
• A conference may be created
between an active call and a call on
hold by pressing the Join soft key.
DO NOT DISTURB (DND)
Press to prevent the phone
from ringing for incoming calls. An icon
appears for all lines to confirm that DND
Press again to turn off Do
1. During a call, press or the
Trnsfer soft key (the active call is
placed on hold).
2. Place a call to the party to whom you
want to transfer the call.
3. After speaking with the second party,
press or the Trnsfer soft
key to complete the transfer.
Press the Blind soft key to transfer the
call without speaking to the second
Transfer can be cancelled during
establishment by pressing the Cancel
soft key. The original call is resumed.
To enable call forwarding:
1. Press the Forward soft key from the
idle screen or press and
select Features > Forward.
2. Select a Forwarding Type. Forward
Always, on No Answer, or on Busy.
3. Enter the number of the desired call
For No Answer, enter the number of
rings before forwarding.
5. Press the Enable soft key. A moving
arrow icon appears for that line to
show the line is being forwarded.
To disable call forwarding:
Perform steps 1 and 2 above, but select
Call forwarding is not available on
- Optional feature. Must be configured from the call
- Dependant on call server configuration.
- Behavior will vary if this feature is configured from
the call server.