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GUARANTEE
Dear customer,
Thank you for purchasing this Philips product which has been
designed and manufactured to the highest quality standards.
If, unfortunately, something should go wrong with this product
Philips guarantees free of charge labour and replacement
parts irrespective of the country where it is repaired during a
period of 12 months from date of purchase (6 months for
replacement/rechargeable batteries). This international
Philips guarantee complements the existing national guaran-
tee obligations to you of dealers and Philips in the country of
purchase and does not affect your statutory rights a customer.
The Philips guarantee applies provided the product is handled
properly for its intended use, in accordance with its operating
instructions and upon presentation of the original invoice or
cash receipt, indicating the date of purchase, dealer’s name
and model and production number of the product.
The Philips guarantee may not apply if :
• The documents have been altered in any way or made
illegible;
• The model or production number on the product has been
altered, deleted, removed or made illegible;
• Repairs or product modifications and alterations have been
executed by unauthorised service organisations or person;
• Damage is caused by accidents including but not limited to
lightning, water or fire, misuse or neglect.
Please note that the product is not defective under this
guarantee in the case where modifications become necessary
in order for the product to comply with local or national
technical standards which apply in countries for which the
product was not originally designed and/or manufactured.
Therefore always check whether a product can be used in a
specific country.
In case your Philips product is not working correctly or is
defective, please return your phone to the place of purchase
or 6the Philips National Service Centre. In the event you
require service whilst in another country a dealer address can
be given to you by the Philips Consumer Help Desk in that
country.
In order to avoid unnecessary inconvenience, we advise you
to read the operating instructions carefully before contacting
your dealer.
• Methods of Transport within the UK:
Please be aware whichever method of transport is chosen it is
the consumers’ responsibility to package the faulty unit for
return to a level which prohibits accidental damage. Philips is
not responsible for damage/loss caused during carriage to
the Service Centre.
Freepost: Please write the following address onto your
package. This method of transport will take 2-3 working days
to reach the Service Centre.
PHILIPS SERVICE CENTRE
FREEPOST (SCE10569)
RUGBY
Warwickshire
CV21 1BR
NB
: Philips recommend all parcels to be returned to the
Philips Service Centre be submitted over the counter at
your Post Office and a proof of postage requested.
Please note the Royal Mail insurance limit for lost/damage
using the Freepost service is £26. Up to £250 insurance
and next day delivery can be obtained via Royal Mail
Special Delivery, however, the consumer will be responsible
for this cost.*
• Methods of Transport within IRELAND:
Please contact Philips Service Support , Dublin
IMPORTANT (for UK only):
Please ensure the following are included when returning a
genuinely faulty phone to the Philips Service Centre :
- Name.
- Return Delivery address.
- Daytime contact number.
- Proof of Purchase (copy)
- For Dect phones both handset and base have to be
returned.
- Accessories: power supply line cords.
- A brief description of the assumed fault
- Despatch note (if your phone has previously been
exchanged).
Failure to include all the necessary information will cause
delays in servicing your phone.
Please allow 2-3 days from receipt at the service centre for
your replacement/repaired product to be returned to you.
If an out of warranty charge applies Philips shall contact you
before the product is returned.
Philips shall pay for the return carriage on all in-warranty
exchanges.
*Should you wish to return your products for service at your
own cost (via a courier service or Royal Mail Special
Delivery) please ensure the items are suitably packed for
transport and sent to the following address:
Philips Service Centre
1 Great Central Way
Butlers Leap
Rugby
Warwickshire
CV21 3XH
For Philips Service Support in UK, (incl Channel Islands)
please call 0870 900 9070.
(Open during normal business hours, excluding National
holidays and weekends)
For Philips Service Support in Ireland, please call
1850 304 700.
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