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Troubleshooting
Problem Cause/solution
The unit does not work.
≥ Check the connections (page 9).
≥ Remove the batteries and reinstall them to reset the unit.
The unit does not ring.
≥ The RINGER selector is set to OFF. Set to HIGH or LOW
(page 16).
The display is blank.
≥ Install new batteries (page 8).
You cannot dial.
≥ Check the dial tone. If there is no dial tone, check the
connections (page 9).
≥ The dialing mode may be set incorrectly. Change the
settings (page 12).
≥ Dial lock is turned on. To turn it off, see page 18.
≥ The dialed number is restricted. To cancel, see page 14.
The other party suddenly
cannot hear your voice during
a conversation.
≥ {HANDSET MUTE} (KX-TS560MX) or {MUTE}
(KX-TS580MX) may have been pressed during the
conversation.
To cancel, press {HANDSET MUTE} or {MUTE} again
(page 17).
You cannot program items
such as the dialing mode.
≥ Programming is not possible when:
s the handset is off the cradle.
s viewing caller information.
s “ ” is displayed (KX-TS580MX).
≥ Do not pause for over 60 seconds while programming.
Caller information is not
displayed.
≥ You need to subscribe to a Caller ID service. Consult your
service provider/telephone company for details.
≥ Install or replace the batteries.
≥ If your unit is connected to any additional telephone
equipment such as a Caller ID box or cordless telephone
line jack, plug the unit directly into the wall jack.
≥
If you use a DSL/ADSL service, we recommend connecting
a DSL/ADSL filter between the unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
≥ Other telephone equipment may be interfering with your
phone. Disconnect it and try again.
Number of missed calls does
not display during standby
mode.
≥ You have entered the caller list before and there is no new
missed call coming in after that.
If there are unviewed missed calls, number of missed calls
will be displayed when you enter the caller list.
You cannot store a name and
phone number in memory.
≥ Programming is not possible when the handset is off the
cradle.
≥ Check that the batteries are installed in the unit and that
the battery power is not low.
≥ Do not pause for over 60 seconds while storing.
≥ Do not enter a phone number more than 32 digits long.
≥
When using the dial lock (page 18) or call restriction feature
(page 14), you cannot store emergency numbers
(#)
.
≥ If “
PHONEBOOK FULL
” is displayed, erase other stored
items from the phonebook memory (page 20).
KX-TS580MX.book Page 25 Friday, August 1, 2008 3:34 PM