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32 Postinstallation
9 For a redundant server implementation, repeat Step 2 to Step
8 on the redundant server.
--End--
Licence file troubleshooting
Before you contact Nortel to report a licensing issue, perform the following
troubleshooting measures:
• Check the time, date, and time zone of the server.
• Check the route to the license server (ping).
• Verify DNS for the license server.
•
Check error diagnostics on Gateway Configuration page.
• Restart the MCG 3100 server.
ATTENTION
Always restart the MCG 3100 server after you provide a valid license file or
perform any changes to solve any licensing issue.
Table 5 "Common server license status errors" (page 32) lists some of the
most common server license status errors that can occur.
Table 5
Common server license status errors
Server
License Status Issue description Resolution
License file not found The license file is not uploaded. Upload a valid license file and
restart.
License is invalid This error indicates that the license
file is already activated on another
server.
Upload a valid license file and
restart.
License expired This error indicates that the license
file is already activated on another
server.
Upload a valid license file and
restart.
ERROR 23:
protocol violation
This error indicates that the local
system clock is out of sync with the
time on the licensing server.
Reset the system clock and restart.
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 Installation and Upgrades
NN42030-300 02.03 Standard
9 May 2008
Copyright © 2007, 2008 Nortel Networks
.