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Technical Support and Online Services
Remote Annex 6300 Hardware Installation Guide
The message section is monitored by Bay Networks engineers, who
provide assistance wherever possible. Customers and resellers
holding Bay Networks service contracts also have access to special
libraries for advanced levels of support documentation and software.
To take advantage of CompuServe’s recently enhanced menu options,
the Bay Networks Forum has been re-engineered to allow links to our
Web sites and FTP sites.
We recommend the use of CompuServe Information Manager
software to access these Bay Networks Information Services
resources. To open an account and receive a local dial-up number in
the United States, call CompuServe at 1-800-524-3388. Outside the
United States, call 1-614-529-1349, or your nearest CompuServe office.
Ask for Representative No. 591. When you are on line with your
CompuServe account, you can reach us with the command
GO
BAYNET.
InfoFACTS
InfoFACTS is the Bay Networks free 24-hour fax-on-demand service.
This automated system has libraries of technical and product
documents designed to help you manage and troubleshoot your Bay
Networks products. The system responds to a fax from the caller or
to a third party within minutes of being accessed.
To use InfoFACTS in the United States or Canada, call toll-free 1-800-
786-3228. Outside North America, toll calls can be made to 1-408-764-
1002. In Europe, toll-free numbers are also available for contacting
both InfoFACTS and CompuServe. Please check our Web page for the
listing in your country.