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Remote Annex 6300 Hardware Installation Guide
Technical Support and Online Services
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Customer Service FTP
Accessible via URL ftp://support.baynetworks.com (134.177.3.26), this
site combines and organizes support files and documentation from
across the Bay Networks product suite, including switching products
from our Centillion™ and Xylogics
®
business units. Central
management and sponsorship of this FTP site lets you quickly locate
information on any of your Bay Networks products.
Support Source CD
This CD-ROM -- sent quarterly to all contracted customers -- is a
complete Bay Networks Service troubleshooting knowledge database
with an intelligent text search engine.
The Support Source CD contains extracts from our problem-tracking
database; information from the Bay Networks Forum on
CompuServe; comprehensive technical documentation, such as
Customer Support Bulletins, Release Notes, software patches and
fixes; and complete information on all Bay Networks Service
programs.
You can run a single version on Macintosh, Windows 3.1,
Windows 95, Windows NT, DOS, or UNIX computing platforms. A
Web links feature enables you to go directly from the CD to various
Bay Networks Web pages.
CompuServe
For assistance with noncritical network support issues, Bay Networks
Information Services maintain an active forum on CompuServe, a
global bulletin-board system. This forum provides file services,
technology conferences, and a message section to get assistance from
other users.