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9–4 User’s Guide
Troubleshooting
ActiveSync
For more information on Microsoft ActiveSync, refer to
Chapter 2, “Using ActiveSync.”
Problem Solution
I cannot connect
to my computer
using the USB
Synchronization
Cable.
• Be sure you have installed Microsoft ActiveSync 3.7 or
higher on your host computer before connecting your
iPAQ Pocket PC to it.
• Be sure your iPAQ Pocket PC is connected to the USB
Synchronization Cable, and that the sync cable is
connected to your computer.
• Be sure you are running Microsoft Windows 98SE, Me,
2000, or XP and that you have installed Microsoft
ActiveSync 3.7 or a later version on your computer.
I connected my
iPAQ Pocket PC
before installing
Microsoft
ActiveSync.
1. Disconnect the USB Synchronization Cable from your
computer.
2. If you have Windows 98SE, Me, 2000, or XP, uninstall
the USB record.
3. Install Microsoft ActiveSync 3.7 or higher.
4. Reconnect the iPAQ Pocket PC USB Synchronization
Cable.
Microsoft
ActiveSync
cannot locate my
iPAQ Pocket PC
when
Isynchronize.
• Be sure the device is on.
• Be sure all cables are securely connected.
• Remove your iPAQ Pocket PC from the USB
Synchronization Cable, power on the unit by pressing the
Power button, and connect it back to the USB
Synchronization Cable.
• Reset the device by using the stylus to lightly press the
Reset button on the back of the unit.
•Check Connection Settings in ActiveSync on your
personal computer to ensure the communications port
you are using is active.