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Appendix
GPS Troubleshooting Guide
To resolve problems that cannot be remedied using this guide, contact Garmin Customer
Service at 913-397-8200 or 800-800-1020.
Symptom Probable Cause Remedy
Unit does not turn On. Batteries are exhausted. Replace batteries.
Unit does not turn On, even with new batteries.
Batteries may be installed backwards. Reinstall batteries.
You are pressing and releasing the Power button. You must press and hold the Power button for 2 seconds.
The unit turns On, then turns Off. Batteries may be nearly exhausted. Replace batteries.
It takes more than ten minutes to get a location fix. The unit’s view of satellites is obstructed. Move to a location with a clear view of the sky.
Cannot access a WAAS system satellite after 2 to 5
minutes.
Your view of the satellite is obstructed or you are
located too far from satellites currently in service for the
Americas.
Move to a location with a clear view and point the unit
antenna in the direction of the satellite.
System GPS operation is set to something other ‘Normal’
and/or interface setting is for RTCM.
Set system GPS to ‘Normal’ and interface to other than
RTCM. Or simply turn off WAAS.
Cannot obtain a differential position from WAAS. You have not collected enough information from the
WAAS satellite.
Wait 10–20 minutes for the initial collection, then 1–2
minutes afterwards.
Cannot access Point of Interest, Street, or Intersection
Find Lists.
MetroGuide map data is not activated.
Access the Map Setup ‘Map’ option and activate the check
box.
Cannot view a track being laid down on the map page
when traveling.
The Track Log feature is turned Off. Access the Tracks Page, highlight the ‘On’ button and
press the THUMB STICK IN.
Cannot see the panning arrow on the Map Page easily. There is too much map clutter or the scale is such that
map features are too densely displayed
Use the Map Page Setup Page to reduce map clutter or
change the map scale.
Cannot exit a menu or page by moving the THUMB
STICK to the LEFT.
Some menus and pages have an ‘X’ (Exit) on-screen but
-
ton in the upper right corner.
Highlight the on-screen button and then press the
THUMB STICK IN.