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150 Limited Warranties and Return Policy
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty
repairs and in building replacement parts and systems. Refurbished parts and systems are
parts or systems that have been returned to Dell, some of which were never used by a
customer. All parts and systems are inspected and tested for quality. Replacement parts and
systems are covered for the remaining period of the limited warranty for the product you
bought. Dell owns all parts removed from repaired products.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with the service you
receive under this limited warranty, please let us know. We have found that the best way to
resolve issues regarding our limited warranty is to work together. If, after those discussions,
you are still not satisfied, we believe arbitration is the most expeditious way to resolve your
concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN
CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR
FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT,
AND EQUITABLE CLAIMS) AGAINST DELL arising from or relating to this limited
warranty, its interpretation, or the breach, termination or validity thereof, the relationships
which result from this limited warranty (including, to the full extent permitted by applicable
law, relationships with third parties), Dell's advertising, or any related purchase SHALL BE
RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION
ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code
of Procedure then in effect (available via the Internet at www.arb-forum.com/, or via
telephone at 1-800-474-2371). The arbitration will be limited solely to the dispute or
controversy between you and Dell. Any award of the arbitrator(s) shall be final and binding
on each of the parties, and may be entered as a judgment in any court of competent
jurisdiction. Information may be obtained and claims may be filed with the NAF at P.O. Box
50191, Minneapolis, MN 55405.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of
the system and records the transfer with us. The limited warranty on Dell-branded memory
may not be transferred. You may record your transfer by going to our website:
• If you are an Individual Home Consumer, go to
www.dell.com/us/en/dhs/topics/sbtopic_016_ccare.htm
• If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go
to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
• If you are a Government, Education, or Healthcare Customer, or an Individual Home
Consumer who purchased through an Employee Purchase Program, go to
www.dell.com/us/en/pub/topics/sbtopic_016_ccare.htm
If you do not have Internet access, please call Dell at 1-800-326-9463.