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Troubleshooting Your Phone
This section tells you how to access information about your Cisco Unified IP Phone and phone calls
to help your system administrator or technician diagnose problems with your phone. The information
in this section is only necessary if your administrator asks you to perform one of the procedures.
Note Your system administrator may disable your access to the Settings menu. Therefore, you might
not be able to access network configuration data, status data, or model information.
Using the Quality Reporting Tool
Your system administrator may temporarily configure your Cisco Unified IP Phone with the Quality
Reporting Tool to troubleshoot problems with your phone calls. With the Quality Reporting Tool, you
can use the QRT softkey to submit information about problem phone calls to your system
administrator. Depending on how your system administrator configured the Quality Reporting Tool
for your phone, you can use the QRT softkey in one of two ways:
If you are asked to... Then...
Access network
configuration data
Press the Menu button and select Settings > Network Configuration. Select
the network configuration item to view. Press Cancel to exit this menu
.
Access status data Press the Menu button and select Settings > Status. Select the status item to
view: Status Messages, Network Statistics, and Firmware Versions for your
phone.
Access phone model
information
Press the Menu button and select Settings > Model Information. Use the
Navigation button to scroll through and view model information for your
phone.
If you want to... Then...
Quickly report an
audio problem with a
current call
While on a call, press more > QRT.
Your phone system will collect and log audio data for the current call and
route this information to your system administrator.
Report a problem with
your phone calls
Press more > QRT. Select the problem you want to report from the list of
problem categories. Some problem categories include a reason code you
can select to provide more details about the problem.
Your phone system will route this information to your system
administrator so he/she can diagnose the problem.