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QUICK START FOR MANAGERS
Cisco Unified IP Phone 6941
and 6945
1 Dial
2 Answer
3 Mute
4 Voicemail
6 Forward All
7 Hold
9 Transfer
8 Conference
10 Call History
11 Directories
12 Shared Lines
13 Settings
14 Navigation
15 Tips
Note For best results, print on 8.5 x 14”
(legal-sized) paper.
1 Dial
To place a call, lift the handset and dial a number.
Or, try one of these alternatives.
Redial the last number
Press the Redial softkey. To redial on a secondary
line, press the line button first.
Dial on-hook
1. Enter a number when the phone is idle.
2. Lift the handset or press one of these: a line
button, the Call softkey, the headset button
or the speakerphone button .
Speed dial
Do one of these:
• Enter a speed-dial item number and press the
SpeedDial softkey.
• Press the down arrow on the Navigation bar
when the phone is idle, then scroll to a
speed-dial item and press the round Select
button in the Navigation bar.
• Press a speed dial button (may be assigned to
an available line button next to your screen).
2 Answer
New call indicators:
• A flashing red light on your handset
• A flashing amber line button
• An animated icon and caller ID
To answer the call, lift the handset. Or, press the
flashing amber line button, the Answer softkey, or
the unlit headset or speakerphone button.
Answer with multiple lines
If you are talking on the phone when you get a call
on a different line, press the flashing amber line
button to answer the second call and put the first
call on hold automatically.
(Needs specific configuration) Note that a new call
to your primary line rolls over to a secondary line
if the primary line is busy.
3 Mute
1. Press the Mute button .
The button glows to indicate that Mute is on.
2. Press Mute again to turn Mute off.
4 Voicemail
New message indicators:
• A solid red light on your handset
• A stutter dial tone
• A message icon next to the phone line
Listen to messages
Press the Messages button and follow the
voice prompts.
To check messages for a specific line, press the line
button before pressing the Messages button.
5 Divert
Press the Divert softkey when the call is ringing,
active, or on hold.
Divert redirects an individual call to voicemail (or
to another number set up by your system
administrator).
If you want to redirect all incoming calls to another
number, use Forward All. To silence your ringer,
see Tips.
6 Forward All
1. To forward all incoming calls to another
number, press the Fwd All softkey.
2. Enter a phone number (enter it exactly as you
would dial it), or press the Messages button
to forward all calls to voicemail.
3. Look for confirmation on your phone screen.
4. To cancel call forwarding, press Fwd OFF.
To set up forwarding remotely or on a secondary
line (if supported), access your User Options web
pages. See your system administrator for details.
7 Hold
1. Press the Hold button .
The hold icon appears and the line button
flashes green.
2. To resume a call from hold, press the flashing
green line button or the Resume softkey.
8 Conference
1. From a connected call (not on hold), press the
Conference button .
2. Make a new call.
3. Press the Conference button or the Conference
softkey (before or after the party answers).
The conference begins and the phone displays
“Conference.”
4. Repeat these steps to add more participants.
The conference ends when all participants hang up.
Conference across lines
You can combine two calls on two lines into a
conference (phones with multiple lines only).
1. From a connected call (not on hold), press the
Conference button .
2. Press the line button for the other (held) call.
The conference begins and the phone displays
“Conference.”
View and remove participants
During a conference, press the Details softkey. To
remove a participant from the conference, scroll to
the participant and press the Remove softkey.
9 Transfer
1. From a connected call (not on hold), press the
Transfer button .
2. Enter the transfer recipient’s phone number
(and accross lines).
3. Press the Transfer button or the Transfer
softkey (before or after the recipient answers).
The transfer completes.