Filter
Top Products
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco
and/or its affiliates in the U.S. and other countries. To view a list of
Ciscotrademarks, go to this URL: www.cisco.com/go/trademarks.
Third-party trademarks mentioned are the property of their respective
owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (1110R)
© 2012 Cisco Systems, Inc. All rights reserved.
OL-20187-01
QUICK REFERENCE
Cisco Unified IP Phone
6921, 6941, 6945, and
6961 for Cisco Unified
Communications
Manager 8.5 (SCCP and
SIP)
Softkeys
Phone Screen Icons
Buttons
Common Phone Tasks
Softkeys
All Calls Lists all missed, placed, and
received calls.
Answer Answer a call.
Apply Confirm a ringtone selection.
Call Initiate a call.
Callback Receive notification when a busy
extension becomes available.
Cancel Cancel an action or exit a screen
without applying changes.
Clear Clear all values.
Delete Delete an entry from Call History.
Del Call Delete a call from Call History.
Details Opens the Details for a multiparty
call in the Missed, Placed, and
Received Call records.
Dial Dial a selected number.
Divert Send or redirect a call to voicemail
or to a predetermined phone
number.
Edit Modify a name or email address.
EditDial Modify a number.
Exit Return to the previous screen.
Fwd
All/Fwd
OFF
Setup/cancel call forwarding.
GPickup Answer a call that is ringing in
another group or on another line.
Log Out Sign out of Personal Directory.
Meet Me Host a Meet Me conference call.
Missed Open the record of missed calls.
more Display additional softkeys.
Common Phone Tasks
Place a call Go off-hook before or
after dialing a number.
Redial a number Press Redial.
Switch to handset
during a call
Pick up the handset.
Switch to speaker or
headset during a call
Press or ,
then hang up the handset.
Mute and un-mute a
call
Press .
View call history Press > Call
History.
Hold and resume a
call
Press , to hold.
Press Resume to resume
the held call.
Transfer a call to new
number
Press , enter the
number, then press it
again.
Place an intercom
call
Press the Intercom button,
then enter a number if
necessary. Speak after you
hear the tone.
Start a standard
conference call
Press , dial the
participant, then press it
again.
Silence the ring for an
incoming call
Press the Volume button
down once.