Cisco Systems 30 VIP Cordless Telephone User Manual


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Cisco IP Telephony Troubleshooting Guide for Cisco CallManager Release 3.0(1)
© 2000 Cisco Systems, Inc. 1
Cisco IP Telephony Troubleshooting Guide
for Cisco CallManager Release 3.0(1)
Contents
Purpose............................................................................................................................................4
Version ............................................................................................................................................4
Topology .........................................................................................................................................4
Documentation Checklist............................................................................................................5
Glossary of Terms...........................................................................................................................6
Tools and Utilities to Monitor and Troubleshoot Cisco CallManager..........................................10
Cisco CallManager Administration Details ..............................................................................10
Microsoft Performance..............................................................................................................11
Opening Microsoft Performance...........................................................................................11
Customizing Performance.....................................................................................................11
Microsoft Event Viewer............................................................................................................12
Opening Event Viewer..........................................................................................................12
Detailed Information about Events .......................................................................................13
SDI Trace ..................................................................................................................................13
SDI Trace Output ..................................................................................................................13
Configuring Traces................................................................................................................14
SDL Trace .................................................................................................................................15
Enabling SDL Trace..............................................................................................................15
Disk Space Warning..............................................................................................................17
Sniffer Trace..............................................................................................................................18
Sniffer Trace Applications ....................................................................................................18
Call Detail Records (CDR) and Call Management Records (CMR) ........................................18
Enabling or Disabling CDRs.................................................................................................19
CDRs.....................................................................................................................................20
Diagnostic CDRs (Also Known As CMRs)..........................................................................20
Problem Categories .......................................................................................................................21
Voice Quality ............................................................................................................................21
Lost or Distorted Audio.........................................................................................................21
i Button Help.........................................................................................................................24
Crackling...............................................................................................................................25
Check Your Loads.................................................................................................................25
Echo.......................................................................................................................................25
Check Your Loads.............................................................................................................26
One-Way Audio or No Audio...............................................................................................26
MTP and One-Way Audio ....................................................................................................27
Phone Resets .............................................................................................................................27
Dropped Calls............................................................................................................................28
Check Your Loads.................................................................................................................31
Cisco CallManager Feature Issues ............................................................................................31
Codec/Regions: Codec Mismatch.........................................................................................31
Locations...............................................................................................................................32
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