Filter
Top Products
TM
copyright Centrepoint Technologies Inc. 2005 document #: CT.TS005.528.EN - 01 (June 2005) www.talkswitch.com
Using TS 100 Phones with TalkSwitch
Quick Guide
How Do I ... Press ...
Put a caller on hold?
The caller hears music-on-hold* and is waiting for you to either transfer the
call, or pick it back up.
* If Music-on-Hold enabled and a source is connected to the MUSIC jack.
Take a caller off hold?
You are now re-connected with the caller.
Transfer a caller?
Example transfers the call to extension 114.
You then have two choices …
1. Wait for the extension to pick up or
i) Once the extension picks up the phone you may talk to them while the
caller is still on hold.
ii) If they want to speak to the caller, you hang up your extension, and
the caller is immediately connected to the other extension or,
iii) If they do not want to speak to the caller, or the line was busy, you will
need to cancel the transfer by pressing . Now you are
reconnected to the caller.
2. Hang up your extension immediately
The call is transferred to the office extension immediately upon hanging
up the phone.
Under some situations the call may bounce back to you. In this case,
you will hear a stutter ring followed by a long pause. Simply pick up the
phone and you are re-connected to the caller.
Transfer a caller to Voicemail?
Example transfers to voicemail to extension 214
Hang up the phone to complete the transfer.
Cancel a Transfer?
You are now connected with the caller, and any transfer you attempted has
been aborted.
Park a caller?
You will then hear the attendant say "call parked at 5xx" or "that spot is
unavailable". Available spots (park orbits) are 500 to 509.
Park a caller using Auto Park?
The call will be parked at the next available spot (park orbit). You will hear the
attendant say “call parked at 5xx”.
Retrieve a parked Call?
Pick up any extension and press to retrieve the call parked in
spot 500 to 509. If you have ‘direct line access’ enabled
press
Example :
Where is my Button?
Your hold / flash button is at the top of the
vertical row of grey buttons on the right side of
your TS 100 telephone.
An inbound call tries two different
extensions then is transferred to
voicemail.
1. A caller asks for technical support,
2. You put the caller on hold,
3. Then dial Mary's number
4. You get no answer, so you cancel
the transfer (you are
now re-connected with the caller.)
5. You try Mary's Cell Phone
6. Mary picks up the phone and says
she is too busy to take the call.
7. You cancel the transfer
8. You then offer the caller a chance
to leave a message on Mary's
voicemail. The caller says 'yes' so
you transfer the call to Mary's
voicemail
9. If Mary has remote message
notification activated she will get a
call from the TalkSwitch unit
informing her that a new voicemail
message was left.
hold /
flash
Flash
transfer
Extension Number
5
cancel
x
x
5
hold /
flash
*
x
x
5
*
*
x
xx
*
Extension Number
x
xx
Transferring
transfer
Local Extensions 111-118
Remote Extensions 211-218
Ring Groups 300-309
Voicemail 111-118
211-218
410-419
Call Park Orbits 500-509
Auto Call Park 510
*
*
*
*
transfer
1 1 4
Flash
2 1 4
*
5 x x*
*
hold / flash
1 1 4
transfer
2 1 4
*
cancel
transfer
1 1 4
cancel
Flash
5 x x*
*
500 - 509
500 - 509
1
0
5
hold /
flash
*
*
hold /
flash
hold /
flash
cancel