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Quick reference guide
To place a call
Dial the number and unhook the handset or press the Dial soft key.
To transfer a call
During the call press the Transf soft key, then dial the destination number and press the
Dial soft key. When in communication with the destination, press the Transf soft key.
To make a blind transfer
During the call, via the navigation key go to the right to display more options, and press
the bxfer soft key. Dial the destination number and press the Dial soft key.
To make a conference call
During a call press the Conf soft key, then dial the other destination and press the Dial
soft key.After connection press the Conf soft key again.
To place a call from Call history or Personal directory
Press the Setup button, scroll to the list you want to use with the navigation button and
press the Select soft key. Scroll to the number you want to dial using the navigation
button and press the Dial soft key.
Call hold button
Features Access Codes
*21* Call Forwarding Unconditional Activation *68* Call Park
Call Forwarding Unconditional Deactivation *88* Call Park Retrieve
Call Forwarding Busy Activation *82#
Call Forwarding Busy Deactivation #43*
Cancel Call Waiting
Call Forwarding No Answer Activation *82* Directed Call Pickup
Call Forwarding No Answer Deactivation *26#
Do Not Disturb Activation
Calling Line ID Delivery Blocking per Call #26#
Do Not Disturb Deactivation
Calling Line ID Delivery per Call
Voice mail PhoneMail™
Action type Own phone Other phone 0800 22 200 (NL)
Consultation 1230 +32 78 15 1230
For more info
0800 33 200 (FR)
Configuration 1231 +32 78 15 1231 0800 22 100 (NL)
Direct deposit 1232 +32 78 15 1232
0800 33 100 (FR)
- It is not possible to listen to your voice mails before having carried out the initial
- In order to have calls transferred to your voice mailbox, you have to activate (or have
it activated by your administrator) the “Third-Party Voice Mail Support” feature on the
ITS web management portal.
Frequently Asked Questions - FAQ
- To place a call from the phone (or the CommPilot CallManager or the Microsoft
Outlook Assistant), always start with ”0” then the number to dial with the prefix
(e.g. 002 722 12 34). The international format is also accepted instead of the “0”
(e.g. +32 2 722 12 34).
This only applies to calls outside your group number range
and without use of short numbering.
- Placing a conference call from the phone, when terminating the call, the other
two parties stay in communication.
- Placing a conference call from the CommPilot CallManager or the Microsoft
Outlook Assistant, when terminating the call, the other two parties do not stay in
- Access the web management portal to configure your features via
https://18.104.22.168 or https://22.214.171.124. These addresses are only accessible
from Explore or a teleworking connection.
For a complete phone manual, go on www.belgacom.be/its/ and click on products.
To report a problem, please contact your administrator: _________________________.
To contact directly Belgacom, be sure to have at your disposal your site DSID number
________________________ before calling the 0800 14 888.