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8
ATTENDANT CONSOLES
The NBX 1105 Attendant Console and the NBX Complement Attendant
Software (CAS) application enable a receptionist to handle high call
volumes efficiently. Although receptionists primarily use the Attendant
Console and CAS, they can be used by busy sales representatives and
others who receive a high volume of telephone calls or who make
frequent calls to the same telephone numbers.
This chapter covers these features:
■ NBX 1105 Attendant Console
■ Complement Attendant Software
The NBX 1105 Attendant Console is a device that works along with NBX
Telephones to increase call handling. In most offices the Attendant
Console is used by a receptionist or switchboard operator, referred to in
this guide as “the receptionist.”
The NBX Complement Attendant Software is a software application that
allows a receptionist to answer and route calls using a personal computer
(PC). Your administrator installs the Complement Attendant Software on
your computer from the NBX Resource Pack CD.
The Attendant Console and Complement Attendant Software can be
used at the same time. However:
■ When incoming calls appear on the Attendant Console, you must
handle them using the buttons of the console.
■ When calls appear on the computer screen, you must handle them
using the computer mouse and the software features.